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TigerDirect Complaint - Refurbished Computers - Dell Computer
Dell Computer - Complaint
MIAMI, FLORIDA -- I purchased a Dell OptiPlex GX520 "Off-Lease" Desktop PC from this company. It had a 30-day exchange/return policy. After five days it arrived. However, the keyboard that was sent did not have the correct plug. I called and they sent an adapter; another five days. The adapter did NOT solve the problem. I called and they sent a new keyboard; another seven days off the 30 days. We now discovered that the computer did not have the devices (ethernet controller, SM bus controller, etc) installed so the PC could not be used on the internet. I called. A disk was sent with the devices; another seven days gone. The package arrived on a Friday. I had to wait until Monday to have a tech walk me through the installation. Two more days gone. We got the PC up and running. We ran an Anti-Virus program and found that the machine had 118 viruses. Frustrated I waited until Monday to call TigerDirect. I explained the problem. Their response: Sorry your 30 day-window has elapsed. In other words SUCKER! YOU ARE STUCK!
Comments:
Posted by Marksmilitaria on 2011-05-23:
How much did you pay for this?
I know a **ready to go** desktop brand new can be bought at Staples/WalMart, etc for under $500.00
I know a **ready to go** desktop brand new can be bought at Staples/WalMart, etc for under $500.00
Posted by trmn8r on 2011-05-23:
This is a very helpful review.
I personally wouldn't buy a Dell new or otherwise unless it was the only manufacturer making computers. And whoever "refurbished" this should have put a brand new image on the hard disk. What a joke. When you had those problems, TigerDirect should have extended your return period.
With something like a desktop, they are so cheap I'd buy one brand new myself. Good luck.
I personally wouldn't buy a Dell new or otherwise unless it was the only manufacturer making computers. And whoever "refurbished" this should have put a brand new image on the hard disk. What a joke. When you had those problems, TigerDirect should have extended your return period.
With something like a desktop, they are so cheap I'd buy one brand new myself. Good luck.
Posted by chigrl on 2011-05-23:
Tiger Direct has always sold cheap junk. We learned that 33 years ago buying a baby crib toy. Stay away from them. Seems like everything is refurbished and doesn't work or soon won't work. They don't care about the customer
Posted by The Computer King on 2011-05-23:
You're taking risks with refurbished computers.
Posted by MRM on 2011-05-23:
Hey, somebody stole my favorite nic above!
Posted by Skye on 2011-05-23:
MRM, you'll ALWAYS be king!
Posted by madconsumer on 2011-05-23:
i have made many purchases with tigerdirect. i have dealt with the customer services reps a few times, and have been satisfied 100% with the results.
Posted by trmn8r on 2011-05-23:
Yes, I can see how that directly relates to them sending this poor guy a package of junk.
Posted by leet60 on 2011-05-24:
Off lease computers are always a risk. These are used buy businesses for 1-2 years on lease, generally have very heavy usage, running often 24 hours a day. The original configuration is often crippled (i.e. without ethernet, without drivers etc.) to prevent misuse by an employee of the original lease holder.
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