Bestbuy Complaint - Warranty, Pc Problem / Geek Squad
I bought a 2nd PC for my grandchildren. I paid about $229.00 for the PC. I downloaded the security system from Computer associates to protect the computer. It is the security system used by OPTIMUM, an internet, cablevision and telephone system in NY. The security system is maintained by Computer Associates.
Anyway, when I hit the START button to shut off the computer nothing happened. I then took the Computer to Best Buy. ( It was less than a month old. ) THe geek at Best buy told me that Computer Associates corrupted the operating system when I installed the Security. He said that for 199.00 they would scan the system and fix the problem. Needless to say I told them NO. I called Computer Associates and told them what was relayed to me by the GEEk at Best buy. It was the first time they have ever heard of the problem. To spend $199.00 plus tax to fix a $229.00 Computer was a bit too much. I have purchased two HD Tv'S and 3 computers plus two VCS's from Best Buy.
They will never see me again set foot in their store or recommend some to the company. PC RICHARDS will be my choice of stores next go-around.