Simply Wireless Complaint - Beware of Simply Wireless
FAIRFAX, VIRGINIA -- Due to the fact that my active acct. with AT&T Wireless was due to expire and that I was going on an extensive vacation during the time my contract would be expiring, I did a search on the Internet for wireless phone companies and started making some inquiries. I called Simply Wireless on March 13, 2004, to inquire about the plan options and phones they had to offer. I had intended on using Simply Wireless until the salesman I was speaking to told me it would take 10-14 days for me to receive the phone. I told him that it would not work out because I was going on an extensive vacation, a cruise and a trip to Las Vegas, and wanted the phone several days prior to leaving to make sure the reception would be good beings I live in a very small town and many of my friends had complained they had bad reception with their phones. Also, it was important to me to get a new phone right away so I could have the opportunity to try the new phone out while my service with AT&T was still active in case I had any problems.
The salesman offered to have the phone shipped to me over night express at my expense with an approx. cost of a $17.00 (my previous servers had shipped the phone to me overnight express at their expense and I assumed this was pretty much the practice of all servers). I told him that I did not want to pay that expense, I would just continue using my current AT&T service (enclosed copy of my AT&T service contract for your reference). I did tell him that I would check in with them another time and see if they still had any good deals going. He was not real happy about the situation and tried to talk me into paying the overnight express charge (he implied that I was just cheap) I was firm and said no. I did not want to pay the additional shipping charge since my AT&T service was still active and working fine. I was not going to allow him to talk me into paying for a phone that would arrive while I was on an extended vacation.
When I returned from our extended vacation, mid April 2004, I noticed the package left at my front porch. I opened the shipping box (please note that I opened the shipping box, but I never and have still never opened the phone box) and was shocked to see it was a phone. I’m shocked that Simply Wireless would ship an activated phone and have it left on the porch, where it could have been stolen. I read the invoice and realized that the Simply Wireless salesman had activated an account for me without my permission. In fact, I told him NO I did not want to do business with them at this time. Now having just returned from an extensive vacation and trying to get myself ready for a major surgery that I was scheduled for on April 28, 2004, I had to take my time to call Simply Wireless and get their scam straightened out. I called the customer service number, which I found on the invoice in the shipping box, on April 12, 2004 not April 1 as Ms. XXXX stated. I spoke with a young lady and told her I was unhappy about them starting an account for me without my permission, and then I explained the whole story to her. She apologized and said she would stop the service immediately. I also told her that I needed to get the phone back to them and did not feel I should have to pay the shipping. She said she would send a mailer. At this point, I figured it was all cleared up. The account, which I did not give permission to set up, would be nullified immediately and I would send the phone back to them once I received the mailer.
Ms. XXXX stated in her letter that I said I forgot to mail the phone back. This is not a true statement. I tried to explain to her that I set the phone aside while waiting to receive the mailer, which I never did receive. Beings I was having surgery on April 28, 2004, with a six-week recovery, the phone was the last thing on my mind.
When I received a bill from T Mobile for $274.11, I immediately called T Mobile and told them the whole story about how an account was activated in my name by Simply Wireless which I DID NOT give permission to do. The customer service lady apologized and cancelled the bill. I mentioned to T Mobile about the phone (which I had not opened, used, or even looked at) and that I had not received the mailer that Simply Wireless said they would send me. She said T Mobile was not the one that would be mailing the mailer. She told me to wait a bit longer because she was sure I’d be receiving the mailer soon. Mind you this all was taking place while I was at home from the hospital recovering from major surgery.
Every time I would get a letter or a call from Simply Wireless I would call T Mobil and give them the information so they could note my account. I am in the process of trying to obtain a copy of the notes on my T Mobil account.
After all this had transpired I still had not received the mailer to return the phone to Simply Wireless. I tried on several occasions to find out from Ms. XXXX how they could activate an account without my permission and that I would like to send the phone back to them but I hadn’t received the mailer. Ms. XXXX states she informed me that they would not be able to accept the phone at the late date as the manufacture would not give them credit, THIS IS NOT TRUE. At the suggestion of T Mobile I mailed the phone back to Ms. XXXX, at my expense, to end this problem. If Ms. XXXX had told me she would not accept the phone I sure would not have wasted my money mailing the phone back to her at my expense.
Ms. XXXX has mailed the phone back to me and has turned my unauthorized account over to a collection agency. I am really blown away by the fact that I have been scammed and am having to spend so much of my time clearing up this problem. I’m now out the shipping cost, my time, and am being harassed by a collection agency. I would not do something so foolish. Ms. XXXX said I stated I would die before I pay this bill, she is accurate, I refuse to allow Simply Wireless to take advantage of me this way, and I do not appreciate their scamming tactics.
I have copies of my surgery bill my cruise itinerary and hotel bill plus my AT&T phone bill which was active until late April. My cruise started March 21, 2004 to April 5th, 2005, we we in Vegas April 5th, 2004 to April 9, 2004. The phone was left activated on my porch March 24th, 2004.
I'm not sure if I could use the Customer Service Managers name so I used XXXX's