David's Bridal Complaint - Poor Customer Service - Dress Shopping

Posted by Skye on 2011-05-23:

Sounds like David's Bridal. Did they allow you to return the damaged dress?

If you want quality wedding gowns, David's is not the place to go. By the way, congratulations on your upcoming wedding!

Posted by momsey on 2011-05-23:

I had the same experience the only time I went into David's Bridal, although they didn't allow me to even look at any gowns. I was glad for that experience because I looked into small shops and got great service and much better looking dresses for not much more money than David's charges.

Posted by littleshorty on 2011-05-23:

I will never set foot in David's Bridal after they screwed up my bridesmaid's dress last year. They are horrible and offer overpriced merchandise

Posted by Wally86 on 2011-05-23:

Yaya, I hope you burned that dress lol

Posted by littleshorty on 2011-05-23:

I still have it, wally

Posted by trmn8r on 2011-05-23:

It sounds like not only is the customer service "sub par," but the quality of merchandise blows chow.

Posted by PaulaJ on 2011-05-23:

This is not the first time I've heard not so good things about David's bridals. My niece is getting married next year and we've already decided she will not be going there for her dress.
We will be going to smaller locally owned shops.

Posted by Skye on 2011-05-23:

Very wise decision Paula. I never even considered David's when I was getting married. I bought my dress from a very well known shop in Denver.

The last thing a bride needs is bad treatment while trying to find the perfect wedding dress.

Posted by singsing on 2011-05-24:

I do have to take exception to one thing. Most bridal shops require an appointment so they can spend the time you deserve picking out the dress for your special day. It is nice that someone was able to help you. I think it's possible to have a bad experience at any bridal store if you walk in without an appointment--especially on a Saturday.

My DIL found a beautiful designer gown at David's Bridal. She couldn't have been happier. Apparently, this must be one of the only successful trips to the store in history.

Posted by momsey on 2011-05-24:

sing, I can only speak for my own experience, but it wasn't the fact that I needed an appt that turned me off, it was how I was told that I needed an appt that turned me off. I was newly engaged and had no idea how things like that worked. David's markets itself as a retail store, really, and I (and others, apparently) thought you could just walk in. It's ok that I couldn't, but I was not told in a way that made me want to go back.

Posted by singsing on 2011-05-24:

Momsey, I'm thinking it probably has a lot to do with management at any of the particular stores. I am sure people can have different experiences depending on the csr's--but that would go for any chain.

Posted by rosarymb on 2011-05-24:

Momsey** I agree with you. Its not the way to treat customers especially when they (us) keep them in business

Posted by Venice09 on 2011-05-25:

Sing, that's how I feel, too. It depends on the location, just as with any other chain. My daughter and I had a great experience at David's Bridal. I even wrote a review about it. She didn't buy a dress there, but the employees were friendly, professional and very helpful even though we made it clear that we were not buying a dress that day. My daughter tried on dresses for at least two hours, and the attendant was very patient and professional.

Posted by infobuddy on 2012-01-26:

dear Venice09,hope you appreciate that your consultant ran around worked very hard for you for 2 hours for free. these people are not well compensated.