Motel 6 Complaint - Disgusting room - unresponsive management
RANCHO CORDOVA, CALIFORNIA -- Physical issues with the room:
· Bedside lamp light bulb was burned out (can excuse this because the last guest should have reported this). The light switch by this lamp did not work, I presume because of the burned out light bulb.
· Television was unplugged (can excuse this because the last guest did this)
· Stain on the bottom sheet (this was an old stain but the sheet should never have been re-used)
· Old water leak in bathroom ceiling that was peeled away, leaving a hole.
· There was only a deadbolt lock; the other security latch was half-missing, so ineffective. This could have posed a safety concern for me as a lone, female traveler.
· Smell of smoke in a non-smoking room was making me sick to my stomach. The bathroom vanity showed some burn marks that are caused by cigarettes – evidence the room had been a smoking room at one time and not properly aired out. The carpeting should have been replaced.
· Only one washcloth was in the bathroom for a double room. Even though I was alone, I didn’t want the appearance that I took one.
· The sliding door to the bathroom was not easy to open/close.
· There is an oblong toilet seat on a round toilet. This could pose a health issue if not properly cleaned. It gave a trashy appearance to the toilet.
· The bottom, outside of the bathroom tub looked grimy.
· I placed the bathmat on the floor before retiring for the night. The next morning, part of it was damp. I have no idea where the moisture came from as there was no obvious nearby water leak. There is a chance it came from the hole in the ceiling (noted above).
· There were big stains and ‘burnt-looking’ holes in the carpet.
· The picture above the bed was crooked and had the appearance of being haphazardly hung on the wall. Again, this looked trashy.
· The plunger in the bathroom sink did not close all the way which made it impossible to fill the sink with water and prevent items from washing down the drain (such as contact lenses).
Noise issues with my stay:
· The room above me was quiet and then around 11:00 PM, it became noisy. Figuring it would take some time for the occupants to settle in, I waited for them to go to bed.
· At around 11:30 I called the front desk about the upstairs noise. I described the noise as heavy footsteps and frequent dropping of heavy objects onto the floor. At times, it was strong enough to shake the walls of my room. The front desk clerk said she would check into it.
· After about 45 minutes, the noise had not subsided, so I called the front desk again. She mentioned about how the occupants were moving furniture around (from her prior call with them?) I was appalled that she casually mentioned this as if it was something commonly done by guests. I told her that this had been going on for over an hour and being after midnight, I expected a quiet room. She didn’t leave me confident this was going to be handled.
· At nearly 1:30 am, I called the front desk again and said the noise never subsided. I was not given a satisfactory response.
· The noise finally stopped after 2:00 am.
· Around 8:00 am, I was startled by noise of dropping objects from the room again. The noise lasted only around 30 minutes. If they had really been moving furniture the night before, they sure did not bother to move it back. I say this because of the short time that they were noisy when compared to the night before.
· Upon checkout, I expressed my angst with my stay. The clerk did not offer any compensation for the misery I was put through the night before. I had to ask for your business card to write a detailed complaint. He did not volunteer to put forth any effort to see what was the problem with my stay.
This room’s condition is the most awful I have ever encounter by a Motel 6. During college, I worked summers and weekends as a maid in a Motel 6. I know what a maid has to do; I know what management and maintenance needs to do. Your motel is an absolute disgrace to the brand if room 117 is any evidence of the rest of the rooms.
I would have requested a different room but I was physically tired after arriving after 7:30pm from driving in the rain for 2 hours. Also, it was hard enough to haul in a clothes bag, suitcase, purse, coat, umbrella, laptop, and food bag all by myself. I doubt I would have been provided assistance in a move to another room. Plus it would have taken a lot of time to get re-settled in another room - time I needed to prepare for my business meetings for the day.
I directly wrote the manager an email and after 5 days have yet to receive a reply. Obviously, she doesn't care.