Cox Cable Review - 100.00 Cashback Rebate Scam
On Jan 6, 2011 I had my cox service installed, TV internet and phone. I was told I would get the rebate form in the mail for the 100.00 rebate. after about 4 weeks I did receive the rebate form, I filled it out (made copies) and copies of my first 2 bills. Going into June now and the website to check the status of my refundstill says "processing". I call the cable company and speak to a bleep. He proceeds to tell me that I don't qualify for the rebate anymore because I stopped being a customer while they were continously "processig" my rebate from Feb. Today is May 24th. I switched to Verizon 3 weeks ago. Why should that matter? Did it have conditions on the rebate form? NO. Was I obligated to remain a cox customer to get the rebate? NO That sure wasn't any stipulation. Well now when I check the status page on the website low and behold now I don't qualify for the rebate. You tell me, sure sounds like a scam to me. Anyway I contacted Wavy TV ten and the link on the back of their bill http://www.scc.Virginia.gov/puc/inq.aspx. I let them both know that Cox isn't standing by their rebate.
Somehow decided they can change the rules and its okay. Well I'm not okay with that. If you look up complaint regarding rebates from cox (or lack of rebates) their are hundreds of them. I challenge someone at cox cable to step up and do the right thing.