El Pollo Loco Complaint - Customer service
Regarding El Pollo Loco #3380 at 19762 Ventura Blvd., Woodland Hills, CA
I phoned the El Pollo Loco customer service line to make a complaint. This was approximately two months ago. I have never heard back from the company. Not a phone call, email or letter. I'm now more angry about the lack of response then the original oomplaint.
The original complaint was regarding a coupon. That particular coupon indicated there would be a $5 discount if a family pak of 12 or more pieces were purchased. The total price of the sale was approximately $22. As the order was being completed the employee said I had gone past the expiration date by 3 days. I told her I didn't realize that and she said that the order couldn't be completed. I asked for the manager and I was told the coupon had expired. I was very upset because I was seeing the same coupon being handed to other customers, so why was the expiration date so critical. If the point of the coupon was to bring in customers then why have an expiration date when the same coupon is being given out to others.
Since it was clear that this location had such great sales that it was willing to turn away a $22 sale. I drove a couple of blocks east and made my purchase at KFC.
I prefer El Pollo Loco but when customers are treated the way I wss treated I'll gladly go elsewhere.