Rite Aid Complaint - My experience at Rite Aid was equivalent to a nightmare.
BOISE, IDAHO -- Rite Aid 15th State Boise Idaho
Sunday May 22, 2011
Incident occurred between 9:30am and 12pm
Kristy and Aaron saved me $100 dollars. I should be thanking them.
I had been feeling very congested. I went into Rite Aid looking for something to soothe my sore throat and relieve my cold symptoms.
This was my first time patronizing Rite aid and it will definitely be my last. I wish I would have never stepped foot in Rite aid.
I saw the Altoids (breathe mints) were on sale so I stocked up on them among a few other things. I paid for my items and left. That transaction cost $46.00. I paid with cash.
As I was walking to my destination I realized I should have bought more Altoids since they were on sale. I turned around and walked back to Rite aid to buy more Altoids and a few other products I forgot to buy.
After making my selection the cashier (Aaron) said I was not allowed to buy anymore Altoids because I had already bought a lot of them.
He said it was store policy to limit customers. I asked him to show me that in writing, (It wasn’t like I was buying all of the Altoids they had in the store).
He said the policy just started today and he did not have anything in writing. I asked to see the store manager.
That’s when the supervisor (Kristy) came out and said, “We can’t just be letting you come in here and buy up all of our products.”
Then Kristy said, “You already bought Altoids and you can’t buy more its store policy and it just started today.”
Of course while Kristy was talking loudly to me she created a public scene. She treated me as if I was robbing the store or as I had stolen something. That’s when I told her she could keep all of her products. I returned everything I had already purchased.
This is the most interesting part of this humiliating experience. For return transactions (at this particular Rite Aid) Kristy had to input her fingerprint for the cash register to process the return.
The register will only permit $5 per fingerprint on a return.
Kristy had to stand at the register and input her fingerprint by touching the blue glass on top of the register 10 times. My return took 20 minutes.
Hence the $46 for the return along with the additional $54 dollars’ worth of products that I didn’t buy saved me $100.
As I was leaving with the $100 I had intended to spend at Rite Aid safely in my pocket I began to think about how Kristy (the store supervisor) was hounding me the entire time I was in the store.
Every time I turned a corner to walk down an isle she was standing there. She even scared me a few times because she ran up behind me. Kristy was standing so close behind me at one time she almost stepped on my foot.
I also noticed Aaron (the cashier) running from cash register to cash register watching my every move. I suppose they were trying to catch me stealing and when they were not successful they decided to limit the amount of products I could buy.
I don’t know what the Rite Aid employees thought they were accomplishing by denying me the opportunity to purchase their products, but they certainly lost a customer for life. The bigger question is why I put up with that treatment?
When I called customer service at 1800-riteaid I was told by customer service that management had the right to limit the product quantity.
Then she offered to have the team leader contact me. I declined.
I originally purchased 30 tin cans and went back to purchase 30 more but the store had over $10,000 tin cans of Altoids in various flavors. They were going to run out.
If I walk into a store and any of the employees cause me to feel uncomfortable I never spend another penny in that store again. That's my policy!