Humana Complaint - Humana Medicare Prescription Plan Has TERRIBLE Service
On Wednesday, I talked to a service representative who said I would need to fax in a power of attorney form to get access to a deceased family member's prescription records. Fair enough. The representative told me that they could get me the information on the same day that I send in the fax. He was wrong. I called shortly after sending the fax and was told it takes two days for them to confirm receiving the fax. (And yes, they have no one in the room that receives that fax who can call you when it arrives, rather its entered into their computer system and then you call back and hope they have. If they don't have, then you just pissed away two days needlessly.) So, I asked to have the original representative call me back to explain to me why he gave me the bogus information. It's been a week and no phone call yet. Then, on Monday, I'm told that the representative gave me the wrong fax number and the person on the phone had no clue as to what the number was for that the first representative provided me. I explained that it was know four business days since I had sent the fax and they still had no record of it and I asked to talk to a supervisor. I got the supervisors voice mail and left her message. Now, I have two people at the company who have failed to call me back. On Tuesday, just one day short of a week, someone at the company finally confirmed receiving the fax. Way to go Humana! They explained that it would take approximately 14 days for me to receive the infomration. Thanks Humana for your promptness. Then, they said I could access the information online, but the systems wouldn't let me in, so they transferred me to tech support. I explained to the tech person the error message and he said, "Oh, it's just a glitch. try it again in an hour and it will work." So I asked him, what will be different in an hour and he said the glitch would be repaired. He was wrong as three hours later I was unable to sign in. I had talked to him as 6 P.M. and I suppose he didn't want to stay past quitting time so he feed me a bunch of bull. Well, I hope I didn't make him late getting home.
I work for a Fortune 500 company that is preparing to put its medical benefit plan out for bid. I will do everything in my power to discuss this increadible chain of incompetency with our HR executives to ensure that they do not even consider letting Humana bid on our plans. Humana is terrible.