Liberty Mutual Insurance Co. Complaint - REFUSE TO CANCEL FLOOD INSURANCE
Resolution Update on 08/25/2007:
It *only* took them 6 months (for which I ended up paying over $350 for flood insurance that I didn't need) to finally take me off their books. "Resolved" is one way of putting it, if "resolved" means that I was cheated out of $350.
SACRAMENTO, CALIFORNIA -- After the City of Sacramento changed their flood zones, my home no longer needed flood insurance.
I called Liberty Mutual to inform them; of course they never took care of it, tho' they said that they did. I had already thrown out the letter from whatever agency (I no longer remembered who they were) when Liberty Mutual called to tell me that they needed the letter faxed to them (they waited 2 weeks to discern this).
The woman I originally spoke with told me she had taken care of the problem. So, I had to contact my mortgage company to get another copy of the letter.
So far, I've faxed this to Liberty Mutual 3 times since February (it's now 5/30). No response, but they sure are still charging me for flood insurance (which costs as much as regular house insurance).
I will likely be buying another house next year, at which time I'll be switching to another insurance company. Since I also have this nightmare excuse for a business for my car insurance as well, I may just do the extra work now to transfer out of Liberty Mutual's rat's nest.