Portillos Restaurants Complaint - Robbery inside of the restaurant
My six year old was robbed of a BlackBerry cell while I was going up to the counter to receive our food inside a Portillos restaurant. I immediately notified the manager who did not do anything after my daughter identified the employee who took the phone. When the manager did not do anything I notified [a rep] who stated that she worked for AON and was the a representative for the Portillo restaurant. I explain what was related to me by my child and [the rep] related it is not Portillos problem that I allowed my child to hold my phone therefore they are not responsible. I then contacted [snip] who stated that he was the risk manager of all Illinois Portillos to inform him of the disrespect that [the rep] has just inflected upon me. Yet [the risk manager] made matters even worst. After relating to him the information that I had given [the representative] he stated to me that there where not any cameras in the location where my child and I was sitting therefore they will not help me and the matter was over.
Never did [they] ask about the well being of my child who was clearly traumatized by the entire ordeal.