Continental Airlines Complaint - Terrible Customer Service - Overall - check-in and baggage claims

Posted by leet60 on 2011-05-25:

Flying was a pleasure in my younger days. Today, most airlines are much less customer oriented, it is all about volume and profit. I rarely fly anymore because of this.

I don't believe it is restricted to one airline. If you search this website you will find just as many complaints about Air France and almost every airline.

Posted by Alain on 2011-05-25:

When I complained about employee attitudes earlier this year, Continental said they really cared about things like that. Looks like they may not have been sincere. It's too bad since I used to enjoy Continental. Leet has a really good point about airlines in general, but Continental seems to be getting worse about this.

Posted by Bete Noir on 2011-05-25:

Continental will cease to exist in a matter of months. As far as domestic carriers they are always voted one of the best. Flying may not be as "fun" today but much can be blamed on the "security theater" of the TSA. People voted with their wallets and want cheap, airlines responded in kind - premium passengers still enjoy a very good experience but they aren't shopping to save 5 bucks. Comparing foreign carriers isn't a realistic comparison and we aren't going to change cabotage rules any time soon. The OP may have had a hard time checking in on CO because of a botched booking - Skyteam to Star A carrier etc. The OP may have been flying an Expressjet (CO Express) flight and the staff aren't CO.
You will rarely find status or very frequent fliers complain on here. Why? They simple know the drill, what airlines can and won't do - this isn't the pre '78 industry.