Hotwire Complaint - Never, Ever User Hotwire - Terrible Customer Service/Prices
After successfully booking airfare with Hotwire twice, we decided to give it a try for a hotel. Booked it, got the confirmation email, not overly thrilled with the place "revealed" (didn't really match the star rating, but whatever), hit the hotel website to get a map and directions and there it is... a price that is WAY LOWER than the one that Hotwire just charged me not five minutes ago. Well, to make a long story, short we've been arguing with Hotwire all day long... They'll match the price, but not beat it and not give us a cancellation either. This doesn't match up with the sales pitch in their ads at all. What about "unpublished rates to sell unsold rooms"??? Their response was sorry, it's policy (and the lady on the phone had the nerve to sound bored with me while she delivered the bad news). So, my husband gave it a try and got the same “we could give a flying leap” attitude and lack of response. Now we’re both completely ticked off. So, I gave up my ability to make choices with regard to MY vacation (where I stay, what type of room it will be, etc) AND I didn't get a deal in return.
Why does Hotwire even exist? What is their purpose? Where is the value-add??? I reviewed their ads on YouTube – this is not what I was promised. THIS IS FRAUD.