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JP Morgan Chase Complaint - Taking money without permission - Mortgage Loan
Mortgage Loan - Complaint
Chase took my mortgage out of my account because I paid my auto loan. they assumed I should pay my mortgage at the same time causing me to go negative in my account with over $300 of bills pending. After calling them and b*tching for many hours they finally agreed to send my money back BUT it will take 3-5 business days to overnight a check... mean while I have to "deal" with the inability to pay my bills, they claim they'll pay all overdraft and late fee's, I can't get gas to get to work, can't get my child's medications, can't get my husband's medications, and can't buy food for my family. Do they care about this... no. only reply I got was "we'll we're very sorry but there is nothing I can do". Pretty much they don't care and keep making me fax more and more paperwork to them just to get the check request started. Beware of Chase!
PS I never even opened my online account so there is no way it was set up for auto draft. they even agreed they don't know how this happened.
PS I never even opened my online account so there is no way it was set up for auto draft. they even agreed they don't know how this happened.
Comments:
Posted by hi on 2011-05-26:
I don’t understand.......how did Chase pay your mortgage company or even know who your mortgage company was? Is your mortgage company Chase? Was your payment past due? If you bank with the same company that your mortgage company is with some have a clause if your payment goes 'x' amount of days past due they can practice the 'right to offset' and take it out of your checking account without notifying you. Usually it happens 15 days after your due date .
Posted by DebtorBasher on 2011-05-26:
I agree with Hi. That is exactly what Chase does because I worked for Chase Mortgage for a short time and they told us they have that right to go into a Chase bank account and 'take' their payment for a mortgage or car payment. The Chase reps didn't even know that until customers called to complain that Chase took their payment out of their Chase bank account without their permission.
I guess there is mention of that in their agreement. When the Chase reps (who had a mortgage/car loan and a bank account with Chase)learned about this, THEY Closed their Chase bank accounts and transferred their accounts to other banks.
Being that I've see so much 'behind the scene' at Chase, I will never, EVER have ANYTHING with the Chase name on it OR anything to do with a company that is connected with Chase. EVERRRRRRR!
I guess there is mention of that in their agreement. When the Chase reps (who had a mortgage/car loan and a bank account with Chase)learned about this, THEY Closed their Chase bank accounts and transferred their accounts to other banks.
Being that I've see so much 'behind the scene' at Chase, I will never, EVER have ANYTHING with the Chase name on it OR anything to do with a company that is connected with Chase. EVERRRRRRR!
Posted by DebtorBasher on 2011-05-26:
OH....and don't be surprised if you find out they WON'T make good on their promise to pay it back.
I can almost guarentee you, it won't happen. Their excuse will be one of two. Either there will be no record of your call to them OR they will tell you the rep gave you the wrong information.
Let us know which one it is...or if they come up with a new one.
Good luck and get as far away from Chase as humanly possible.
RUN! RUN! AND NEVER LOOK BACK!
I can almost guarentee you, it won't happen. Their excuse will be one of two. Either there will be no record of your call to them OR they will tell you the rep gave you the wrong information.
Let us know which one it is...or if they come up with a new one.
Good luck and get as far away from Chase as humanly possible.
RUN! RUN! AND NEVER LOOK BACK!
Posted by clutzycook on 2011-05-26:
My co-worker has a Chase account and she came in this morning telling us that last week they deposited someone else's paycheck in her account, then froze her account, removed the incorrect funds but have yet to unfreeze her! They told her it couldn't be done until June 1! I think I'll stick with BOA. At least they haven't tried any unauthorized withdrawals...not yet, anyway.
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