CVS Complaint - "Sale Items"
GARLAND, TEXAS -- The Bumble Bee Tuna on sale for $ .77, which was labeled SOLID WHITE ALBACORE, which is a great deal, until you open the product, and it's smooshed up bad looking tuna, nothing SOLID in that can.
I called my local CVS to talk to one of the mgrs, and explain the problem, he had no response,...no I'm sorry, I haven't had a complaint, I didn't know anything....no, he does offer to bring the cans up there and he would re-imburse me. I said that's not what I want, I want the 'SOLID WHITE ALBACORE', that was advertised, and unfortunately, falsely done so.
He said, well, I could contact Corporate and that would take a while, and I don't even know if they will do anything about it.
I stated, "Yes, I wold like you to bring it this up with Corporate, and see if they can make it right". His reply, well, you bring up the product and then I'll do that.
I have been going to this CVS for over 16 (sixteen) years, and know most employees by name. This particular mgr has never had a 'customer service' bone in his body, since I've shopped there. He has been rude to me, and actually said some very hurtful things to me, and then came back with a remark, "What's the matter, can't you take a joke?'
It was a personal remark, and I was deeply hurt by it. I haven't shopped there much, since the incident, several years ago, however, since it is within walking distance, and I still get several scripts filled there on a regular basis.
I expect more from a store. I am sure BUMBLE BEE had their part in it, by providing false product advertised, however the bottom line ends with CVS, who their vendors are, and their relationships should be so solid, that even when an unfortunate mistake like this occurs, they issue a statement in the next 'AD', explaining the error, and apologize for it.
It would be nice for them to do something about this.
This has not been my first bad encounter w/management at this location. I called the Regional Mgr to make a complaint about service I received from their pharmacy. I was thankful that it did not take long for this employee to no longer be working there.
Management was angry with me, and some didn't mind saying so.
I must say, there are two other very good managers there, who have gone above and beyond to satisfy my needs, and accommodate me. as a good customer service individual should. They do need more air time for their good, h/o, I cannot type anymore.