AT&T Complaint - Poor Service
AT & T is the acronym for American Telephone and Telegraph Company. As I write this, I am waiting for an AT & T representative to come and repair/replace one of the boxes (made in China) which failed after only 5 months. This is after I called AT & T customer service (a call center in India) and this was after my service was down (the loss of my telephone, internet and TV services) that was due to a "network" error that was not fixed until the tech in (again) India was at work (my service was down for over 10 hours, approximately the time difference between USA and India) The call center (again in India) scheduled an appointment for a service tech to come out and check my equipment the following day because after the "outage in my area" was addressed the equipment (made in China) did not come back up. After waiting the 4 hour time window, I finally called and asked where the tech was. The appointment was canceled for reasons unknown. This was from a customer call center located in Canada. At least I could understand that person's English. I am currently writing this as I continue to wait again during another 4 hour window for a tech to perhaps show up. If you go to their web site for open positions, at least in my area you are required to be bi-lingual in both Spanish and English. When you call AT & T, you are prompted for Spanish first and them for English. As an American, I ask all Americans to stop supporting economic terrorists (companies that outsource jobs to overseas and other countries) such as AT & T.
First they are crippling our economy by not employing Americans here in the USA and by purchasing their equipment produced in other countries (China-I guess you get what you pay for which is why it failed after only 5 months)And AT & T should change their "A" to "I" (India Telephone and Telegraph) or "C" (China Telephone and Telegraph) because they no longer stand for America. Again, the poor service and equipment is produced/provided by countries that employ incompetent people which is evidenced by the poor service.