Home Depot Complaint - Too many irons in the fire
LAKE WORTH -- I purchased $8K of wood floors to be installed in my home. The flooring was a special order and came ahead of the three week promised delivery time. So far, so good, right? Wrong! The wood had to be delivered to my house by another company. That company couldn't get it to my house for 3 days. HD will not schedule the install until the product is inside your house. Finally the wood arrives but I can't get the install scheduled for another 10-12 days, the install company is different than the delivery company. Finally the day arrives for them to install my floors but after starting the job, they found the flooring to be warped and defective. So now I have to re order more wood, wait 2 weeks for delivery and 3 days to climatize and THEN get an install date. At this point its been about 4 weeks since the $8K purchase. But again, the installers can't get me scheduled for install for 7 days. In my opinion I should have been first priority on the install after all this time but I wasn't. So now its been close to 5 weeks with the mattress on the floor, concrete dust EVERYWHERE and nothing to show for it. The day finally arrives (again) to get these wood floors installed. New installers come this time and find that there is moisture in my bedroom and that they refuse to install over it. The moisture levels have already been cked twice and were fine. It had recently rained and my bed where the moisture was high had been lying on plastic for the last 4 weeks. So now they say they will come back tomorrow and ck the moisture level again. I just broke down and cried. For 5 weeks our furniture has been piled everywhere, and weve been walking on bare concrete. So stay tuned we will see what happens next.
Other than losing a loved one or a job or illness of course-this has been the biggest nightmare. I chose Home Depot so I wouldn't have to go through all these problems.
I do have to say that at least Melissa in sales has given good customer service by "riding herd" on everyone but there is just too many middle men involved in the whole process.
More Reviews on Home Depot: