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Best Western Hotels International, Inc. Complaint - Bedbugs! - Best Western The Plaza Hotel - Honolulu
Best Western The Plaza Hotel - Honolulu - Complaint
My husband spent two nights at this hotel. Once for a one day lay over and the other for 6 hours prior to boarding a plane to return home.
On the 6 hour stay to catch some sleep he was eaten alive by bugs and returned home with 80% of his body covered with bites. He has been to the doc who confirmed bed bugs. I contacted the hotel to advise and when I received a call back was patronized, and treated as though this complaint was frivolous. I was advised that they had a very strict policy, that they checked the room and that if I was really persistent they would return his room for the night but that was because they were being nice, not because he was eaten alive. Which still hasn't happened, by the way.
I was advised that perhaps it was the hotel he stayed at the other ten nights. I attempted to explain that in those 10 days he was not bitten once and arrived at this hotel without any bites. I was advised that bites can come out 14 days after a person has been bitten and I must be mistaken!!!!!
I was asked several times whether or not I was happy to be called back and if calling me back to advise the room was checked was satisfying enough....There was no concern, no compassion and definitely did not care that this complaint had come in.
We travel numerous times a year and the majority of those are to third world countries, where we have never come across bedbugs or attitudes such as the one I dealt with.
Don't go!!!!! Best Western won't deal with your complaints!!!!
On the 6 hour stay to catch some sleep he was eaten alive by bugs and returned home with 80% of his body covered with bites. He has been to the doc who confirmed bed bugs. I contacted the hotel to advise and when I received a call back was patronized, and treated as though this complaint was frivolous. I was advised that they had a very strict policy, that they checked the room and that if I was really persistent they would return his room for the night but that was because they were being nice, not because he was eaten alive. Which still hasn't happened, by the way.
I was advised that perhaps it was the hotel he stayed at the other ten nights. I attempted to explain that in those 10 days he was not bitten once and arrived at this hotel without any bites. I was advised that bites can come out 14 days after a person has been bitten and I must be mistaken!!!!!
I was asked several times whether or not I was happy to be called back and if calling me back to advise the room was checked was satisfying enough....There was no concern, no compassion and definitely did not care that this complaint had come in.
We travel numerous times a year and the majority of those are to third world countries, where we have never come across bedbugs or attitudes such as the one I dealt with.
Don't go!!!!! Best Western won't deal with your complaints!!!!
Comments:
Posted by leet60 on 2011-05-27:
I strongly suggest you check your husbands luggage for bedbugs. The seams in luggage are a favorite hiding place for these vermin, and they can hibernate and live a very long time without feeding.
Posted by Skye on 2011-05-27:
Bed bugs are on the rise. You also can get them from other luggage on the plane, and then take them with you to wherever you stay.
They hide in stuffed animals, picture frames, clothing, slippers, etc. It's horrifying.
They hide in stuffed animals, picture frames, clothing, slippers, etc. It's horrifying.
Posted by azRider on 2011-05-28:
its getting so bad that i check now when I'm going to travel. there is a website called: http://www.bedbugregistry.com/
it keeps track of travelers that have found them in hotels. I use it when I travel. still when I get to a hotel i still look around the mattress and head board to see if I see any. always check. and like the others say, watch your luggage too.
it keeps track of travelers that have found them in hotels. I use it when I travel. still when I get to a hotel i still look around the mattress and head board to see if I see any. always check. and like the others say, watch your luggage too.
Posted by bhskittykatt on 2011-05-28:
Even IF your husband contracted the bites earlier in your travels, BW should still be concerned and investigate the room, because the bugs could have traveled with him to the room.
Bed bugs are expensive to exterminate, but it's probably better to spend money for an initial inspection after frivolous complaint of bed bugs and find nothing than to ignore a legit complaint and have the infestation spread and become a whole lot more expensive to exterminate.
Bed bugs are expensive to exterminate, but it's probably better to spend money for an initial inspection after frivolous complaint of bed bugs and find nothing than to ignore a legit complaint and have the infestation spread and become a whole lot more expensive to exterminate.
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