Best Western Hotels International, Inc. Complaint - Bedbugs! - Best Western The Plaza Hotel - Honolulu
My husband spent two nights at this hotel. Once for a one day lay over and the other for 6 hours prior to boarding a plane to return home.
On the 6 hour stay to catch some sleep he was eaten alive by bugs and returned home with 80% of his body covered with bites. He has been to the doc who confirmed bed bugs. I contacted the hotel to advise and when I received a call back was patronized, and treated as though this complaint was frivolous. I was advised that they had a very strict policy, that they checked the room and that if I was really persistent they would return his room for the night but that was because they were being nice, not because he was eaten alive. Which still hasn't happened, by the way.
I was advised that perhaps it was the hotel he stayed at the other ten nights. I attempted to explain that in those 10 days he was not bitten once and arrived at this hotel without any bites. I was advised that bites can come out 14 days after a person has been bitten and I must be mistaken!!!!!
I was asked several times whether or not I was happy to be called back and if calling me back to advise the room was checked was satisfying enough....There was no concern, no compassion and definitely did not care that this complaint had come in.
We travel numerous times a year and the majority of those are to third world countries, where we have never come across bedbugs or attitudes such as the one I dealt with.
Don't go!!!!! Best Western won't deal with your complaints!!!!