Samsung Electronics Co., Ltd. Complaint - Burned by buying Samsung
We bought a 52" LED HDTV and have had a number of problems. First, we have been unable to get the picture to register on the screen correctly. The result is that we can not read any text that appears at the top or the bottom of the screen.
We've called Samsung and had technical agents try to talk us through a correction without any improvement. We've had our cable company send a technician who was also not able to get the problem corrected.
But even worse, more recently the TV stopped turning on. This is a known problem and Samsung said they'd provide the capacitors and a technician to correct the problem. This is to say that they acknowledge responsibility for a poorly performing piece of equipment. Nevertheless, they required that we have the heavy wall-mounted TV uninstalled before their representative would install the parts. Following that, of course, we had to have the TV reinstalled. The total expense they saddled us with was over $600 for them to put $50 worth of parts in that never should have failed.
We are disgusted with Samsung and will choose other companies for future purchases.