Global Tel Collect Calls Complaint - Worst Customer Service Worst Scam Ever
Global tel is a complete scam I can't believe the jails are using this company, I got a house phone to accept the collect calls cheaper and for a month it was great I was able to accept the calls for cheaper than adding money each time he called then all of a sudden Global Tel put a block on my phone and said they're not billing the phone companies anymore that they will only be accepting pre paid calls which is so expensive, my boyfriend told me that wasn't true because other inmates were accepting collect calls to home, I even called the phone company and they said there was no block on their end. This is so frustrating, Global Tel charges my credit card even when they don't connect my call, the recording kept saying my card was denied and didn't let me talk to my loved one but the next day I have five different $25 connect charges from Global Tel.
When I called to complain customer service said they would take the block off this one time because I exceeded my monthly $75 limit, well what is it then?! I've been told so many different stories, I can't take this phone company anymore!!!!!!!!!!!!!