California Department Of Justice Complaint - Consumer fraud by Meza Biotech
CALIFORNIA -- There is something about Meza Biotech everyone should know. When I ordered a sample product from them over the telephone six weeks ago, they took my credit card number so that they could bill me $7.99 for shipping and handling. I received the sample product, they billed my credit card for the amount, and I thought that was the end. In checking my bank account online the other day, I noticed that Meza Biotech had automatically charged my account for $97.89. When I called the company, they advised that I failed to cancel some sort of membership where they would ship more product and bill my account automatically. I knew nothing of this "membership" and told the company that I was not advised at the time of the initial telephone order of this. They responded by saying that under the terms of the membership, I had 15 days from the day I received the sample order to cancel the membership or I would be automatically billed for more product they were going to ship me. They stated the terms were on the "back" of the invoice from the sample order. When I checked the two-page invoice, I finally found these "terms" on the back of the front page invoice, in very, very small letters, on the bottom half of the page, where no one would think to read. Meza Biotech will now not voluntarily credit me the $97.89 even though I was not advised of this enrollment because I did not cancel within the 15-day period. In order to dispute this with my bank, I now have to cancel my entire card so that Meza Biotech will not have an opportunity to charge my card in the future. I feel this is consumer fraud on Meza Biotech for failing to advise me at the time of the original order of this automatic enrollment, and by covering themselves by printing out these terms in very small letters on the back of an invoice which no normal person would read--you just think it is an invoice. They are still refusing to credit me the $97.89 even though I explained to them that I will now have to cancel my entire card. By the way, I never even received the product that I was charged for in the first place. I don't believe they have anything on their website about this automatic "membership" either. So I want all consumers to be aware if they order this product (at least over the telephone) that they have 15 days to cancel their "membership" or they will automatically be billed for more product.