Comcast Corporation Complaint - Worst Services And Charged For It
COLORADO SPRINGS, COLORADO -- I'm stationed here in Colorado Springs and I needed internet services so I called Comcast. The individual that I was talking told me that I would be on a 6 month no contract and no hassle deal. He said it would be better to bundle television and internet, since it would be a few bucks difference. I had also told him I had my own cable modem that I personally owned and told this person not to send me one. I was pretty excited about this deal. The worker came and installed my internet and gave me a modem. I thought Comcast was great that they would give me another modem so I wouldn't have to use my own (oh how wrong I was). Then I got my first bill.
When I initially got my bill I was shocked at the price for one month of services ($130). They had charged me for installation which I was not aware of ($40). They had charged me for the cable modem ($7). Also I was in the field and didn't get to see my bill till after the due date. I was prepared to see a late fee, but most providers work well with the military and are quite understandable (not Comcast).
At this point I was quite upset and deciding to cancel. I wanted to find a better deal with another internet provider. I called Qwest and saw that their internet is much cheaper and you don't need to bundle to try to save money.
Called back to Comcast to see if they would remove some of these charges. They would not budge. I asked if they would do price comparisons and they would not budge again.
At that point I wanted to cancel. Understand at this point it's +30 days. I told them about my complaints and they responded back "if you didn't like our services then you had a 30 day safe window to cancel." I wasn't aware of this! No one told me about this! They also told me if I were to cancel I would get charged $150 for canceling my "2 year contract." WHAT 2 YEAR CONTRACT?!?!?! I thought I was in a 6 month no contract deal. The operator/provider said that I was tied into a two year contract when I did this over the phone survey/contract call. I didn't remember I ever did one. And guess who was right? I was right because they had no record of this.
Later, a Comcast provider calls me to see if I would stay with Comcast if they were to lower the prices of the services. I had told the operator about when I asked about price comparisons that they wouldn't lower it from an earlier call. But now Comcast has contradicted themselves and are lowering the prices to try to keep me with their services.
I later called to see what my new amount that I owe. I owed for 41 days of services ~$155 and IMO that's quite a bit. I wanted to see if someone from billing could help me out. They pretty much told me I should've been aware of the 30 day safe window that was listed on my work order. I told them I'm looking at the work order and there's nothing that says that. I told them again about the cable modem. They told me it was my fault for accepting the modem (okay fair enough for not assuming). I reminded them of the canceling fee that they were going to stick with me even though I was right. The lady told me "I was very fortunate not to be charged that amount" (Thanks lady). I pretty much felt like they wanted to collect my money and do not else with me. Many of the providers or individuals that I had seeked for help and guidance did not care for my sob story.
The only good that came out of this is that I'm no longer with Comcast.
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