Orbitz Complaint - Orbitz Procedure - Boarding Passes
I will never book with Orbitz again. I was flying from Atl to Jamaica with a layover in Fort Lauderdale. I got my confirmation printed and printed my boarding passes before I left home. I went throught the kiosk then security and finally made it to the gate. Things were going well. Out of curiosity though I asked the lady at the gate when I would get the boarding pass for the trip from Fort Lauderdale to Jamaica and she said I should have already gotten it and that I couldn't get it once I got to Fort Lauderdale. They couldn't help me at the counter so I had to go back to the front desk. There they said that this happens all of the time with Orbitz. Instead of booking one trip through with multiple airports they book them as separate flights. After some trouble the front desk finally got the boarding passes for the second leg of the trip printed (there was a printer error though and it took about 20 minutes before they printed..not Orbitz fault). Then the lady rushed us through security and we got to the gate as quickly as possible. We arrived at the gate the second time at 7:00 and that was the time of departure. They had not yet left and the ramp was still hooked up but the doors were shut and they wouldn't let us board. So because Orbitz didn't send both of our boarding passes and I didn't know that I needed them both from the first departure, we missed our flight to Jamaica. The airline is putting us on another flight today. Unfortunately, we won't get the $300 back on our room and our trip was only for 3 nights. We will be leaving our hotel for the airport shortly to deal with all of this process again. Hopefully we will actually make it to Jamaica this time and hopefully they will find our luggage that was on the original flight.