Target Complaint - Poor Management
GLEN BURNIE, MARYLAND -- I just went through the most amazing experience I think I have ever been through in witnessing the complete lack of moral character and ethics a company can demonstrate.
I went into the North Glen Burnie, Maryland Target Pharmacy this last Friday to refill some of my prescriptions just like I have been doing for the last 3 years. I usually wait till I am in dire need of refilling due to my insurance plan requiring that and the high cost of drugs, even with that coverage. It has been a real challenge to go to the store to do this, until recently, due to my health condition. I have been dealing with 3 degenerative bone disorders that have changed my life into a living nightmare for the last 7 years. At times it took over an hour to just get my power wheelchair out of the van and drive it into the pharmacy to even get medicine. For over 2 years, until a few months ago, I have been told by my doctors if I get in a car or try moving around in the power chair I was at risk of breaking every bone in my body that wasn’t broken already. My left leg, hips and feet already had multiple fractures and complete breaks in them. The pain I dealt with has been unbelievable, but I had good reason to want to go through all of that to get to this pharmacy.
For the last 6 or 7 years I have traveled to wherever I had to, to see a particular pharmacist, who is also the pharmacy manager. His name is Bruce and he has become more than a friend to me. He has helped to such a large degree in my getting better, not just on a medical advisory level, but as a friend, with sound advice anytime I needed it. I have lost count how many times he walked with me to my car just to be sure I got there okay. My medical story does get better. I should still be in a wheelchair and remain there till I die, which would have been fairly soon. Well, I started walking a few months ago without risk, and continue to beat the odds.
Well, I say all of that to say this. Last Friday I found out Bruce was fired by his relatively new boss for forgetting to set the alarm in the pharmacy 4 times over the last 3 years. I guess that could be a problem by the sound of it. Drugs all of a sudden open to the public just waiting around to get them, to then go out and sell them on the street. Problem is, Bruce was the last to leave in an already closed store after lowering the steel door to the pharmacy and locking it, to then exit the already securely locked and protected store. On top of that a camera monitors all movement inside the locked pharmacy should anybody somehow get past the steel gate. Then, on top of that, Bruce would get a call 10 minutes or so after he left that the pharmacy alarm did not set. All he had to do was go ahead and set it.
The day his new boss arrived on the seen she started a campaign to get rid of him by constantly challenging his judgment and constructive comments. She would tell him that’s how you will get fired, by thinking his advice or ideas were better than what management could offer, which they never did. Problem with that is this particular pharmacist has increased the business of any store he has worked for over his long career including tripling Target’s business in his 3 years there. When he has left a store the business then drops to pre-Bruce levels again, never to return.
So now he has been fired and he was individually responsible for tripling their business and putting the store in the top 100 stores in the country and never once was he given any praise for that. By the way, a pharmacy customer buys stuff in the store at more than 4 times that of a non-pharmacy customer. So maybe you can see why I will NEVER shop at a Target store for anything ever again the rest of my, now, long life. Any group of horrible management that thinks so little of its patrons to act in this manner unchecked does not deserve any business from me or all the people I can influence, and believe me I will influence a lot of people for some time to come. Just a final foot note. This boss that fired Bruce has also lost several other managers. What a great job she must be doing and Target could care less. Unfortunately, this is not an isolated incident. Target does not have much control or they just don’t care how management in the stores conduct themselves. Well, there are a lot of other great places to shop that do care.