Windsor Windows Complaint - Windsor Windows have been a nightmare
We had our new home built about 9 years ago and the builder installed Windsor Windows. We started having leaks at the top of the windows about 2 to 3 years ago but I could not figure out how the water was getting in around the top of the window trim above the window glass itself. I assumed I had leaks in the roof but could not figure out where it was coming from. I finally figured out it was actually getting in at the base of the windows upstairs and leaking down inside the walls, coming out at the top of the first floor windows. I discovered this when replacing carpets. When we pulled up the old carpet the subfloor had huge water stains under the windows. Upon removing the drywall under the windows, I was horrified to discover the insulation was soaked and the studs and exterior plywood had rotted completely. I was able to pull out all the wooden structural pieces under each window with my bare fingers. The exterior plywood simply crumbled in my hands. The water is leaking through the windows even after I recaulked and sealed them totally shut so that they con not even be opened anymore. It has been none years on a new home but based on the amount of rotting, I figure they must have been leaking inside the walls for several years. I called the company.
Instead of offering to send a representative out to see me, they want me to send them information on the model number found printed in the corner of the glass. I can not even read the small, faint printing. This is the worst home owning experience I have had in 25 years of home ownership. I strongly recommend you stay away from this company.