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ProFlowers.com Complaint - Worst customer service ever - Flowers for a funeral
Flowers for a funeral - Complaint
I ordered flowers for my aunt's funeral and paid extra for guaranteed delivery the night of the wake.
No flowers were at the wake, so I contacted both ProFlowers and the funeral home staff and again the date of the funeral-NO FLOWERS.
Despite having a letter from the funeral home that the flowers were never delivered ProFlowers continued to send me emails to my complaint saying the flowers were delivered and I have not ever
gotten any product.
This company does not stand behind their promise and dealing with them is a nightmare and their promise of "We Care" is totally unbelievable based on their performance.
I lost money and I hope this does not happen to you!
No flowers were at the wake, so I contacted both ProFlowers and the funeral home staff and again the date of the funeral-NO FLOWERS.
Despite having a letter from the funeral home that the flowers were never delivered ProFlowers continued to send me emails to my complaint saying the flowers were delivered and I have not ever
gotten any product.
This company does not stand behind their promise and dealing with them is a nightmare and their promise of "We Care" is totally unbelievable based on their performance.
I lost money and I hope this does not happen to you!
Comments:
Posted by jktshff1 on 2011-05-30:
Good review, thanks for the heads up.
Posted by Alain on 2011-05-30:
Did the flower shop offer any proof of delivery? If they were delivered, there should be a record of it. If not, then you should point that out to ProFlowers. You can also file a complaint with your states consumer protection service (often a division of the state's attorney general office).
Posted by olie on 2011-05-30:
If EVER there was a time to use your long-distance service--this is it!!
Call the funeral home directly, and ask for a reputable local florist. Then, call that florist directly, and order the array of your choice. If there's a problem, you can call the funeral home back and complain about their recommendation. It won't do *you* much good, but the florist might lose the funeral home's future recommendations.
I hope you get satisfaction from ProFlowers.
Call the funeral home directly, and ask for a reputable local florist. Then, call that florist directly, and order the array of your choice. If there's a problem, you can call the funeral home back and complain about their recommendation. It won't do *you* much good, but the florist might lose the funeral home's future recommendations.
I hope you get satisfaction from ProFlowers.
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