Preview Review

Next Review

Wyndham Vacation Resorts Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Don't waste your time with a presentation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VEGAS, NEVADA -- My husband and I were in Vegas celebrating our anniversary when we were in our hotel and approached about getting some free tickets to a show, so we thought why not? So we are shuttled over to another hotel for some "free lunch" and a "2 hour presentation" about time shares. Both my husband and I were already in agreement that we were not going to purchase anything from them, only to get our free tickets.

So, we are bussed into this room with the free lunch and coffee, we sat with this guy who came and sat at our table who was our sales representative. I had to laugh at how fake this set up all was, we all talk for about an hour, he's asking us questions, trying to get a feel for our travel habits, etc. Then, some other sales guy does a presentation for about 45 minutes, trying to do the typical sales scheme of making you have a need for traveling, the emotional attachment of spending time with family, how little time we have left with our kids, etc. After the presentation, we are taken to another room, where we are talking with our sales guy again, who does not mention any numbers to us, even though my husband and I were curious as to how much it does cost, he would not answer our questions. We filled out some credit application and then were proceeded to be shown two different rooms in a property of theirs across the parking lot. We came back to the table where the representative has another guy come over to talk about the numbers to us, with the first one being with a $450/month payment, then a $350 a month payment, and finally, one around $230. Hubby and I were both like nope, we are good, we have our daughter in college, his medical bills from cancer, and my student loans. Then it gets ugly, the sales representative harasses my husband about a shirt that he purchased while we were on vacation, proceeds to ask us what bills weren't getting paid so that we could take our trip (my mom paid for our trip, so we didn't skip any bills), and proceeds other demeaning comments towards us because we weren't buying anything. We tell the representative that we were ready to go, he gets up, makes us wait, and then a final sales person comes over and offers us a "trial program", to which we said no, we just wanted our gifts and to leave. The whole thing took four hours, not two, and the level of unprofessionalism that our sales representative demonstrated towards my husband and myself definitely made me never want to buy a timeshare from them.

When talking to someone who used to work for Wyndham Time shares after this experience, she stated that they are trained to be your best friend, entice you to buy, and when you say no, they are to be mean and coerce you into buying their time shares. The numbers are all a gimmick as well, they start with the higher payments and work their way down because if you see the cheaper payment at the end, you may be more enticed to buy it. They will scoff at you for whatever reasons that you have to why you can't buy, and will make you feel like crap when you say no. Save yourself the time and sanity and don't go to any of these meetings because they are a ripoff. These sales people are rude, pushy, and a waste of anyone's time.

Replies
Sales presentation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NASHVILLE, TN, TENNESSEE -- I wish I had read the reviews on this site before I attended a "presentation" about Club Wyndham time share vacations. I would never have gone and put myself through this experience. What a waste of a beautiful day. The "pitch" to get me there was that I had won 4 airline tickets in a drawing for a car at a local shopping mall. I did drop an entry in for the car. So, thinking I could use 4 airline tickets over a 2 year period, I decided reluctantly to go to a 2 hour tour of a nearby Wyndham resort. Couldn't get the tickets I "won" unless I attended.

First thing wrong they said there would be food. Very little food was left in the buffet pans and it looked gross. Skipped that. Next was a group presentation which was I assume meant to be informative and entertaining. It was vague as far as information and obnoxious. The presenter could have been less perky and cutesy and more informative about the membership "offer" we were about to receive in the next segment of this presentation. We then went with a representative assigned to us who sat at a small table and went over how this timeshare/vacation ownership thing worked.

At this point it had been about two hours and knowing that this wasn't for me and I wasn't going to "purchase" anything on the spot, I told the representative I was ready to go and may I please have my "gift" of the airline tickets. From this point on it all went south. She said the presentation was not over. We said that we were not interested we're not going to purchase, therefore the "tour" of the property was not necessary. Apparently it was.

We asked to see a manager who came by and told her to take us on the tour and then we could go. We still did not have the promised tickets so reluctantly we followed her to view a "room". When we get back to the desk area, another representative was presented to give us the pricing on "our " offer. We said no, not interested. Didn't matter we had to sit through this too.

Ok, so you got to a "tour" - you get a two hour overkill presentation and are full expected to sign up to become a member that moment with no forewarning for a minimum of about 20,000. This gets you enough "points" to spend on one week long vacation a year for as long as you live and you can pass it on. Of course you get offers to spend more. There's lots of rules and regulations attached to these offers. They don't go over that.

What makes this a bad experience is the sales team. They act like you are their friend and they are only trying to help you get into this great deal. They become very offended when you don't want to buy into it. They come very close to making you feel like you have to buy in order not to be rude. They also come very close to making you feel guilty if you don't do this for your family. In other words, they are bullies. When you try and leave before they are done they just keep on with their sales pitch and look at you like "you aren't leaving till I get your money."

I would like to see some statistics on how many people purchase a membership just because of the pressure applied by theses sales people. They kind of make you feel stupid and ungrateful for their time and this wonderful offer they are presenting to you. Oh, and if you don't get this "discounted offer" this time, the next time you come to a presentation the discount offered just this once won't be offered again. There won't be a next time.

Replies
DO NOT BUY, THEY LIE!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Share review

Embed review

Write an update

Edit review

2/3/2020
I hope you read this review before buying. I made the mistake of buying the discovery package while in Las Vegas. Their sales person Dan lied to me and said I would get the same benefits as the regular owner. This would make sense as reason I would want to try it out is that I wanted to have a realistic experience so I could make an informed decision to plunge down a large sum. The membership expires after 2 years. I paid $2,800 for 300,000 points.
Anyway, for a year, I could not book any location I wanted due to lack of availability and I tried to do this 3-4 months in advance. I was busy so I put that aside. Since my membership is going to expire in Jan 2021, I tried to use it up. Last December I could not book anything I wanted except for 3 nights in San Francisco that cost over 1/2 of the points and 3 nights in Clearwater Florida in late April. Again not to location I wanted or even the best time I wanted. So you're looking at at 5 months in advance for Clearwater. I was able to book SF the weekend of Jan 25.
To add insult to injury, they forced me to attend another sales presentation in SF. When I tried to book as a non-member, I had access to more locations than my discovery membership, for the same price, at time that are not available to me (as a discover member), and without the 3 day minimum!

Talk about insulting and abusive practice. The sales reps in SF, besides being rude, had the nerve to tell me, in order to get more availability, I need to upgrade. What do they take me for? I get in line even behind non-members when I paid full market price ahead of time and now they want more money in order to be treated better. I get better treatment as a non members. Why should I bother. This will go to the attorney general office. I will never stay at a Wyndham resort after this! Jerks!

Replies
Worst 4 Hours of My Life
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STEPHANIE, COLORADO -- I regret to write this but feel it is completely necessary. So...my husband was foolish enough to get talked into a timeshare presentation while we were staying at our hotel in Las Vegas. I knew from the beginning it was a horrible idea but they conned us in with promos and tickets, blah blah blah. The trip to the resort was fine, a little mysterious but we went along for the ride. We arrived at the Wyndham Resort with the expectation that we would be subjected to a 2 hour presentation about the timeshares, followed by the "gifting" of our tickets, etc.

We sat through a great sales presentation and were very impressed by the entire package...initially. After the presentation came a numbers game/swindle where my husband's credit was ran without verbal consent or prior knowledge and a "tour" of the facilities. All was ok and honestly we were somewhat impressed. In no way prepared to sign anything that day and expressed that to our " sales" representative David. He was understanding and courteous and we thought we were finished.

Enter now the arrogant and overly abrasive "manager" to try and seal the deal. What followed was a complete ambush of our character and at one point the "manager" had the nerve to call us ignorant for not signing up for their package. What a horrible and abusive tactic to swindle two hardworking Individuals into signing up for a huge life changing investment. We were shocked and disgusted by the approach and told them both that although we were initially impressed, after this display of tact or lack thereof, we would in no way support such an organization.

It didn't stop there...we were then told that we would get a shuttle ride back to our hotel...wrong. The driver showed up and said "I'm not supposed to drive you if you didn't sign up." At this point I honestly considered the possibility that I had entered the 3 gate of hell or purgatory and we're somehow being held there for some bigger meaning. I just wanted to get the ** out of there! Eventually another "shuttle showed up and took us home. I'm ashamed to say that we spent a good portion of our vacation on the promise of a better traveling experience. My husband and I will have Nothing to do with this company. You should all be ashamed.

Replies
Advertisement
Liars and manipulators
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- THIS COMPANY DID THIS TO US SO PLEASE USE CAUTION IN BELIEVING WHAT THEY SAY. This company, they are very smooth at making you feel comfortable and as if you care. However later when you think about it you realize they are full of it. We had a case open and July 3rd I spoke to Hope ** and she tried to teach us about our points and tried to get us to vacation. She even admitted she had heard of the salespeople telling clients the same things we were told.

But did not offer any help besides teaching us about our points. Later we thought half our points are going to be gone. We can not even get into where we want now with all these points when the other points disappear it will be worse. Let me explain some of the nonsense we have ran into with this insane company.

-Originally we were told the points would roll over year to year, at our next vacation, said we have to upgrade in order for this to occur. However, from what I read that is not even the case, they expire each year no matter what so they just told us that to get us to buy more!

-We were told we could not get into our home hotel anymore because they are becoming suites for owners with more points. This again in hindsight was to try to get us to buy more. That is 3 lies so far this company has said to us in order to induce a purchase.

-We were also told we can no longer book out 10 months in advance unless we upgrade. Why would they take that away from us?

-The bills are confusing and no one seems to be able to explain what is what.

-When we complained they admitted they gave us temporary points so now if we vacation we will not be able to go where we originally were sold on. This was not an outright lie but a look you can do this but only for the first 2 years but you are stuck paying for ever!!! No thank you!!

-You have to go to sales meetings each vacation. So we have been on 2-5 day vacations (now less with half our points gone) and only 4 days are vacationing. Wyndham holds you up to milk you for more money on the 1st day there. They do this to ensure you do not have time to get out of the contract in its rescission period.

Replies
Not A Good Buy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My husband and I bought into a timeshare after renting a room at one of the Wyndham Resort properties. We enjoyed the stay and the facility was nice. We should have kept renting on a per pay basis. Now we have a monthly payment and maintenance fee. We have approximately 4 days of use a year and we usually have to divide that between rooms because we are not able to get rooms for 4 days together. That means we spend 2 nights in one room and then have to check out and wait until 3 to check into the next room for the last 2 days. They do not go out of their way to accommodate the traveler.

We work and have limited time to use these days which are never the days that are available except for a few places which dictate where we travel. The program is for people who have a lot of time to accommodate Wyndham's needs. If you can't plan a year in advance I would strongly suggest you think twice before entering into the arrangement. Once you are in you are stuck. It is the worse financial investment I have ever made. Shame on me for not using better judgment. I would strongly recommend if you like the Wyndham properties just rent them as you would another hotel. This is a long term relationship you don't want to get into!

Replies
Discovery Program
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DESTIN, FLORIDA -- September 2014 went to Texas State Fair and Wyndham had a presentation for timeshare. They offered a 3 day 2 night stay at Riverwalk San Antonio for $100. We would "only" have to go to a 1 hour presentation once we arrived. It was a high pressure sale experience. We wound up buying a Discovery package. This we could use one time without commitment. Advance forward.

Now we are at their resort in Destin Beach. We went to a breakfast welcoming us here. Which of course it is nothing more than a repeat of San Antonio. They try to play this shame game, good cop bad cop deal. Horrible experience. No we didn't buy their crap! Staying in a room with no view or balcony. Tried to upgrade but we're told not available. Trust me it is empty this time of year. The sales staff said the better rooms were for members and we just didn't qualify. This company is horrible! I could go on and on. I would never ever stay at anything associated with Wyndham.

Replies
PayPal Financing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DESTIN, FLORIDA -- This notice applies to Wyndham / PayPal worldwide. Be aware that if you use PayPal to finance any purchases regarding timeshares, whether it's the timeshare itself or more points/weeks (Wyndham does this), if at some future date you rid yourself of the timeshare, you may still have to pay PayPal any monies owed from timeshare purchases. This could amount to 1000's of dollars depending on your balance. And of course, your Wyndham sales representative will never tell you this at a sales beating...sorry, I meant...meeting!! (They are very good @ lies of omission / non-disclosure. If the customer doesn't know anything about it, don't tell them!)

So, NEVER, EVER use PayPal or similar companies to finance timeshare anything purchases. One other item: according to street rumor that if you buy a timeshare and a hurricane comes through and wipes the place out, and it costs $xx million in repairs, and Wyndham insurance will only cover $x million, you as a owner for that resort is on the hook financially for sharing the remaining $x million cost of repairs! Think about it!!!

Replies
Advertisement
Wyndham Is Very, Very Bad Investment With Bad Motives
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Many years ago we purchased timeshares on the secondary market on Kauai. A few years later Wyndham purchased some of the Pahio property and managed the rest. They harassed us for years to flip to Wyndham. We finally gave in. But they still will not leave us alone. Each and every year we have to attend an owner presentation. It is just another sales pitch to sell us more points. The properties in most demand are very hard to get into. There are more loopholes and rules to navigate that the most educated are overwhelmed by all the non user friendly language.

DO NOT INVEST IN EITHER WYNDHAM OR IN MARRIOTT PROPERTIES. YOU WILL NEVER GET YOUR MONEY OUT OF THEM. THEY ARE RIPOFFS. The best timeshare property we have found is on Kauai called "the Cliffs." It is extremely budget conscience with a 6 star rating. It is locally managed and awesome. It is a beautiful property for those who want Kauai every year.

Replies
Ownership Circus Sideshow
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ABERDEEN, SOUTH DAKOTA -- For us Wyndham was the best as far as locations for our vacations, for all our timeshares. However, none of the others had to lie to us to get us to buy. The fact they told us they would even out our maintenance fees to get us to upgrade; and then later we found out that was not the case! That was the nail in the coffin for us. We do not appreciate being lied to. Emerald Grande, every time we stay, they will beg you to have a representative come to your unit if you refuse to go to an owner update meeting. They make you feel bad and say they will not get their bonus if they will not accept. Bonnet Creek, Fl, they are very rude. Event the senior sales representative said we were wasting his time because we did not update. This company is rotten to the core!

Replies
Top of Page | Next Page >

Wyndham Vacation Resorts Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 23 ratings and
34 reviews & complaints.
Contact Information:
Wyndham Vacation Resorts
P.O. Box 4090
Aberdeen, SD 57401
877-999-3223 (ph)
www.wyndham.com
Compare Hotels/Motels