Wyndham Vacation Resorts Complaint - Lies told by Wyndham Sales Personnel
On 22 August 2010, we purchased 154,000 Wyndham Points from Mr. P. C. at Wyndham Grand Desert. Based upon that initial meeting, we subsequently purchased another 146,000 points (for a total of 300,000 points) on 2 October 2010.
Also on 22 Aug 2010, Mr. P. C. promised 2 “free” weekends at the Grand Desert with tickets to a “show of our choice” each stay—haven’t seen them yet. Prior to our return trip to Las Vegas on 2 Oct 2010, Mr. P. C. and I discussed the room and the show tickets. We specifically requested Blue Man Group; Mr. P. C. assured me all was taken of; he said, “Don’t worry; I’ll take care of everything.” It wasn’t until after arrival that I found out that he would not pick up the entire cost of both the room and the show tickets; we decided that we would pay for the tickets and Mr. P. C. would take care of the room. After that weekend I noticed that we were charged 37,100 points for our stay. I worked with Mr. DD on multiple occasions to correct the error. Finally, he stated that he was unable to return the points. He subsequently sent us a coupon for one week. However, the times and places that were available were unrealistic. So, not only did we have to pay for the BMG tickets, Wyndham charged us 37,100 points for the privilege to be lied to more.
Mr. P. C. also directed us to apply for an RCI Elite Rewards MasterCard issued by Bank of America, with a 6-month introductory APR of 2.9%, to make our initial Wyndham Properties ownership purchase. He further directed us at the 5-month point to apply for the Wyndham Rewards VISA issued by Barclays Bank Delaware, with a 6-month APR of 0.0%, and transfer the balance from the RCI MasterCard to the Wyndham VISA. He failed to inform us there was a transfer fee that would have negated any savings that might have been realized from the lower interest rate. But this small fact is beside the point. The real issue is that Mr. P. C. described that by financing the ownership purchase at such low rates for the first 12 months, he’d assist us in renting our points (at 100% return) during this time, in effect having our ownership “pay for itself” before we had to pay the purchase loan off.
Another conversation that we had with Mr. P. C. on 22 Aug 2010 that lead us to buy was that he told us his family rents out their points and makes money “hand over fist.” And, Mr. P. C. stated that occasionally he comes across points being sold at significantly reduced cost: like “$7,000 for 150,000 points.” I told him I would be extremely interested in increasing my ownership point holdings if we could purchase additional points at that kind of discount. On or about 15 Sep 10, Mr. P. C. called and said he had more points for us—he never specified the dollar amount. Then when we came in on 3 Oct 2010, I was expecting significantly discounted points. He said he didn’t have any of those at that time, but that he could offer us the same “discounted” deal that he had given us on 22 Aug 2010. I specifically said, “I am not convinced that we got a good deal the first time.” He assured us we did, stating that 150,000 points typically retail for $60,000. This does not appear to be the case according to the research I’ve completed.
We now have cause to believe Mr. P. C. sold us Wyndham ownership based upon false pretense. He sold us Wyndham ownership as an investment and explained how we would make money by renting our points.
During his sales presentation, Mr. P. C. presented a copy of a Wyndham property invoice from Travelocity showing a room that had recently rented for $10,000 per weekend.
Mr. P. C. provided us his business card and told us to call him any time for assistance. After a few calls with no response, I then called Wyndham and left a message. He then called me and said it would take at least 24 hours for him to respond. He never returns calls.
We specifically mentioned we were not interested in vacationing with Wyndham as they do not have properties for the types of vacations we typically take.
Both PC and the Lead Sales Presenter jokingly mentioned that we had a point; that they ought to make a testimonial video of us as the “types of vacationers Wyndham represents.” There was a witness; the sales lady sitting next to us was privy to our conversations. PC even asked her, "Can you believe the trips these people have taken."
On 2 Oct 2010, Mr. P. C. promised to rent all our points for us with 100% profit coming to us. To date, this process has not worked as described by Mr. P. C.
We are extremely disappointed because we have followed Mr. P. C.’s instructions, attempted to rent our points through the program offered by Wyndham, but have had completely unsatisfactory results.
Subsequently, we voiced our displeasure to Mr. P. C. and on two occasions Mr. P. C. assured me that he could sell our ownership. Once on 2 Apr 11, I asked Mr. P. C. if he could sell our ownership. He said, “Yes, I always have people looking for more points.” I told him I wasn’t looking to make a profit. He said, “I will get you a profit, you always want to make a profit.” He then told me call him in 3 weeks. On 26 Apr 11, Mr. P. C. told me that he had a buyer and to call him on Tuesday or Wednesday next week; he told me that he was going to be in Los Angeles. I told him I would meet him for lunch to finalize the sale of the Wyndham Ownership. He told me that wasn’t necessary that he would be able to handle the transaction by telephone. I have attempted to contact Mr. P. C. multiple times, to no avail. I also called Mr. DD and asked him to have PC call me; I also called the Wyndham Sales Department and left a message. I informed the lady that took the message that I have left multiple messages and she assured me that she would have Mr. P. C. call me. As of 19 Apr 11, there has been no call from Mr. P. C. Mr. P. C. has failed to follow through with selling our points and terminating our ownership in Wyndham. Mr. P. C.’s recent actions seem to continue a pattern of deceit.
It should be noted that on our sales paperwork, Mr. P. C. specifically instructed us to identify “convenience, value, and property selection” and not “investment” as our reason for purchase.
On 20 May 11, the Wyndham “Executive Management Team” informed us that there was no basis for our complaint, that since it wasn’t in writing it wasn’t valid. Does that mean Verbal Contracts are not valid in Nevada?
We bought into Mr. P. C.’s pitch that we could make money; I no longer believe that is true. We are out $50k based on his deceitful sales practice. That money was taken from our retirement fund; with no foreseeable potential to "make" any money to supplement our retirement.