Kroger Food Store Complaint - Racial Disparement Treatment
On May 31, 2011 at approximately 8:01 A.M. I went to the Kroger food store located at 3410 Northpark to purchase some items. As I gathered my items I observed a customer in front of me that was address by the name "Mike", The Cashier "Paula" was very cordial with him and provided an exceptional customer service, to include how he wanted his items bag. He was given the option of plastic or paper and was extended warm greetings you expect in a customer service driven environment.
Well I was in for a shock, when I placed my items on the belt. I was neither greeted nor acknowledged until I displayed my Women Infant and Children program (WIC) card. The cashier "Paula" response was " O, I don't know how to do that hold on". Another employee responded without any professional acknowledgment or eye contact, completed the transaction and walked away. The Guy that bagged the items, placed them in the buggy and walked away. I am a Black 43 year old female that is seven months pregnant, I have been a resident of Kingwood for the pass 12 years. To have someone display this insensitive behavior of a major Grocery Chain is appalling. I encourage your customer service department to review the video footage at approximately 8:17 A.M. and observe this behavior that I have describe. I ensure you if you are about your customers you will aggressively address this behavior and monitor for a possible pattern amongst customers.