Lexus Complaint - Lexus Englewood's Deceiving Sales Practice
ENGLEWOOD, NEW JERSEY -- Lexus of Englewood defraud me and my wife and sold us non-genuine parts and services of Lexus.
1. False promise – Financing person promised to provide a body protection service for appx. $700. I believed that the work would be incorrectly done by the dealer. However, later I found that the work was done by a third party. I requested a partial refund, but they refused. I detrimentally replied on the person’s promise and paid large sum of money, which is substantially more than the reasonable market price for the identical jobs. It is a unjust enrichment.
2. Deceiving Sales practice – My wife bought a new car from them. She paid about $3,000 for the entertainment package. When we picked up the car, the system was not factory installed. They NEVER informed me of the third party product. We would not have bought the system if we knew that the dealer would put a third party product. Based on the entertainment product manufacturer, Rosen, the unit does not fit in my wife’s new vehicle. Englewood Lexus must have mutilated, without out authorization, the vehicle.
We believed that we were buying a genuine Lexus product, but the dealer intentionally concealed and defrauded us. One of the headset is NOT working already.