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LINGO Complaint - This company is terrible all around - VoIP service

VoIP service - Complaint
Review by tmccallum on 2011-06-01
I got this service and paid $27.95 for my first "free" month and the Lingo box. I got it, hooked it up and it got used for 3 incoming and 3 outgoing calls the first week. After those calls, it no longer worked. I called and cancelled, but I was billed for a full month $29.95. I called them and cancelled again, the customer service lady said she would knock the bill down to $10.95 a month, I told her no to cancel it. I got charged $10.95 the next month. Finally I called, got a supervisor and got it cancelled. I got a confirmation e-mail it was actually cancelled. To be safe, I ordered a new card and cancelled the card they had on file so they couldn't take my money anymore. Then, I got an e-mail from customer service telling me I had a $99 cancellation fee. I wrote back and told them they can no longer charge my card as I've changed it and I've been cancelling for months, that I would be happy to send the modem/device back. They wrote me again and told me to disregard the last e-mail, I owed them nothing.

Here we are two months later and I get a phone call w/ someone telling me they put the money back in my bank account, which my bank shows is NOT there. Then she asks if I have the modem. I told her yes I'd be happy to send it back. She asked what happened with the service and told her everything I typed above and she said she needed to look and see how much activity was on my account. I told her I didn't know the number, she'd have to look it up. She confirmed the 6 calls in the "free trial" period, but there was still nothing showing I cancelled in time, so I am still liable for the cancellation fee and that I need to send the modem back. She said I owed them $45 or something. Anyway, she says to take care of this, she will transfer me to customer service, then she says "Since you remember what your number was this won't be an issue..." and she tried to keep going but I cut her off screaming at her "See this is the problem, you and your reps DON'T listen! I just told you I DIDN'T remember the damn phone number! Your company sucks and I don't owe you anything!!" Then I hung up.

Do NOT give these people your card info. It was so bad I filed fraud with my bank. Stay away from them, they are a nightmare!
Comments:
Posted by Alain on 2011-06-02:
There are a lot of complaints about Lingo here and on other sites. I'm glad to see your bank is working with you. Please update us on what happens.
Posted by tmccallum on 2011-06-07:
They called me telling me I've not paid any of those bills I argued with them about. My bank shows all the three cleared transactions and their claim is that it didn't go through on their end. I told the lady I've got proof it's paid and too f**k off lol then hung up
Posted by trmn8r on 2011-06-07:
Swearing and hanging up on them may lead to them dinging your credit, if they think you owe them money and they can't get it from you.

Though frustrating and time consuming, deliberate persistence may lead to a more rewarding conclusion.
Posted by K. winston on 2012-04-25:
Just got a letter from a creditor sko brenner American inc. apparently they purchased all of lingo bad debt. Too bad I located the cancellation email and will send the email to them. That's 275.78 you can't get from me suckers.

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