Hotels.com Complaint - HOTELS.COM is stealing people's money..
I have contacted your company on multiple occasions about receiving my credit (more than 7 times) about a canceled reservation that was 2 weeks out. I canceled minutes after processing the reservation on the website.
But they had listed if you cancel even 1 month away, they charge 1 night penalty. As I write this review I'm on the phone with their REPS on Manila.
I am documenting all my calls and the people I speak with. I have spoken to your representatives in EL SALVADOR because that's where your company is re-routing the phone calls to.
I WANT THE REST OF MY REFUND ON RESERVATION 16458229XXX. I called back on May 19th for a 5th time and your customer service representative called the Puerta del Sol Hotel and they never received the reservation because it was cancelled right away and Rosa the administrative person at the Puerta del Sol Hotel in Barranquilla, Colombia agreed to a FULL REFUND. Your customer service person on May 19, stated he would process the REFUND and it would take a few days. I have been checking my credit card for the last 2 WEEKS and there is NO REFUND.
On June 1, I called Hotels.com again and spoke to an Ashley and she went through the same process, called the Puerta del Hotel which I had already gave her the information and events from the last call on May 19th and she confirmed it all again. PUERTA DEL SOL agreed a REFUND and they hadn't even received any proceeds from the canceled reservation. She promised me a REFUND for a second time and I haven't received anything. I inquired on my previous call and she stated there were NO NOTES on my reservation profile. I asked her to put NOTES again under my reservation but your company is FRAUDULENTLY erasing all notes on the calls. It has been 3 days and I still have not received a refund and HOTELS. COM is holding my money NOT the HOTEL.
I am now going to PRESS legal charges for my REFUND, TIME AND PAIN AND SUFFERING. I have tried to resolve this issue cordially with your company and YOU ARE NOT PROCESSING MY REFUND. Your company is keeping the REFUND in one of your separate accounts and refusing to return my money..
You have left me no choice but to file a Lawsuit