Desert Springs Pools Complaint - Better Off Going Owner-Builder !

Review by vegasmom on 2005-06-02
LAS VEGAS, NEVADA -- If you're planning to build a pool, and you think that hiring a pool company to facilitate the installation will save you time and effort, don't even think about hiring Desert Springs. Our salesman was pleasant and drew us a nice pool, however, that's where the customer service stopped with this company. They managed to drop just about every ball they had right down to providing the contractors with the WRONG PLANS! We had to "babysit" them every step of the way. In the end, we did not get the "custom" pool we had designed and all the OWNER of the company could say was "you've got a nice pool anyway." Yes, there is a nice pool in our backyard, but if we want the pool we contracted with them to build us, we'll have to move and start over!

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