Purity Products Complaint - Even they know their prices are high!
Yesterday I called to cancel my subscription for their Omega3 and Vitamin D supplements. After trying them for a mont, I decided they were not worth the $55 per month cost and I could do better elsewhere. The customer service representative put me on hold while she got a confirmation number from her manager. When she came back on the phone, she said that they really wanted to keep me as a valued customer, so her manager authorized a special lower "super-saver" price for me. I declined, and then another, even lower price was offered, which I again declined. Finally, because they really wanted to help me so much, I was told I would be given the vitamins at the same, even lower price, that employees pay. I said I don't like dealing with companies that deep lowering the price when you want to discontinue their products, I would rather deal with a company that offers the same always-low price to everyone, all the time. And I feel incredibly stupid for paying the inflated price for the 3 months I had already purchased. If you want to do business with a company like this, just be aware that they have many different price scales and you probably aren't getting the lowest without considerable dickering. Good luck!