EFaucets Complaint - Liars, Cheaters and Thieves
RACINE, WISCONSIN -- I ordered 4 products from efaucets and asked for overnight shipping. My ordered was changed to regular shipping. I called immediately to cancel my order. The customer service agent said it was "too bad" for me ... the order could not be cancelled that I would have to return the items and pay the shipping charges. The items arrived 2 1/2 weeks later. In order to return the items you must obtain a return authorization number. I called to get a return authorization number 8 or 9 times and each time I was on hold for over 30 minutes and several times I was on hold for over 2 hours. I called American Express to resolve the problem and Efaucets lied and said the time had expired to return the items. I continued to work with American Express and finally received a return authorization number. I returned the products and now efaucets is claiming that I did not return the items. I have proof of delivery and am working with American Express to resolve this problem. Efaucets is a group of unethical liars, cheaters and thiefs.