Sears Complaint - Sears Sucks! - Delivery and appliances
BLOOMINGTON, INDIANA -- I am posting my story everywhere I can and shouting it well. SEARS SUCKS!
At the beginning of March 2011 I purchased Sears Kenmore appliances from a very helpful salesman at Sears in Bloomington, IN to be delivered Mar 14, 2011. They were to call before arrival and had a window of 3-5. I received a call about 1 and ran across town (in the rain) to meet them so they could deliver the stove, dishwasher and frig. Upon arrival there was a large truck in the driveway and the 2 sheepish drivers told me they had crushed my (NEW) gutters. In the rain I could see that - they gave me the name of their boss and put the appliances in the house. I contacted the man and he emailed me stating he was responsible. The next week after be out of the area for spring break I took my handyman over to install the dishwasher and to check the damage before my renters moved in 4/1/2011. Upon further inspection - the entire 2 car garage was shifted 2" at the base, damaging the block foundation and the doors no longer opened and the entire structure was canted in a trapezoid with the top of the roof 2" out from the base. I called Sears and the store and spoke with the department manager and store manager and of course have been passed along like refuse WITH NO RESOLUTION AND NO CALLS BACK - literally multiple transfers each time with no one saying I will deal with it!!! I have spent many many hours getting 8 contractors out for damage estimates and many many hours calling SEARS to no avail. Of course I am out thousands of dollars and tons of time and frustration as well no doubt something SEARS does not give a darn about.
I will pass my story along everywhere as what poor business practices Sears has - and I am NO LONGER buying from SEARS and will HIGHLY encourage others to do the same.