Sears Complaint - Delivery That Doesn't Happen
HOUSTON, TEXAS -- I purchased a Sears dishwasher and scheduled delivery 5 days later. When I purchased the dishwasher, the salesman specifically told me that someone would call between 8-9AM on the delivery date and let me know how far down the list I am. It didn't happen. I called "customer service" and was emphatically informed that "it isn't going to happen today." Whe I told her about the statement by the salesman, I was interrupted with a "NO, that's not true." The salesman also informed me that "customer service is a big thing with Sears." Don't think so, as customer service would not schedule another delivery/installation date for three more days.
After reading complaints about poorly trained installers, I'm afraid to let Sears install the dishwasher.