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Google Gmail Complaint - Want to just cancel gmail account. Was free to sign up but cost to cancel? Why?

Review by thos401962 on 2011-06-03
I have always used Google to find things that were interesting to me. A friend of mine suggested gmail. Signed up for it but do not want it. Just found out it will cost me 28 dollars to cancel. I understand that is, or should be refundable, but I do not own or want to have a credit card to do so. I am a cash pay as you go kind of person. Can you help me?
Comments:27 Replies - Latest reply on 2011-06-04
Posted by Sparticus on 2011-06-03:
Gmail is free. And I don't think there is a cost to close your account. Where did you see a fee for this?
Posted by MRM on 2011-06-03:
Here's how to cancel Gmail:

1.Click the gear icon in the upper-right corner of Gmail, then Mail settings, and open the Accounts and Import tab.
2.Click Other Google Account settings in the 'Change account settings' section.
3.Click Edit in the 'My products' section.
4.Click Remove Gmail permanently.
Posted by PepperElf on 2011-06-03:
gmail doesn't charge for the free email service
and they don't have any fees for canceling it.

Who is telling you that it costs money?

The only thing I see on their site is that the emails themselves may take up to 60 days to delete. And that you only have a few weeks to ask for it back if you change your mind and want those old emails still.

http://mail.google.com/support/bin/answer.py?answer=8152
Posted by bob93 on 2011-06-03:
If you are on a site that wants to charge you, it is not Google or Gmail. Watch out!!!
Posted by Sparticus on 2011-06-03:
I think they also offer some paid versions of their email program for companies/corporate accounts. But if you just had a free account, there should be no cost to cancel.

Follow MRM's instructions above.
Posted by PepperElf on 2011-06-03:
Yes, though it sounds like the OP had the normal email service.

Or at least I'd hope the OP didn't just try opening a Gmail for Business account thinking it was the regular gmail service...
Posted by Anonymous on 2011-06-03:
Good advice, MRM. I just canceled my gmail account, and had absolutely no problem and it did not cost anything.
Posted by MRM on 2011-06-03:
Nicole, what was your reason for canceling Gmail? Its a pretty good email service.
Posted by Anonymous on 2011-06-03:
MRM, someone kept hacking into that account. After switching the password several times, I just decided to delete that account and create a new gmail. I do love gmail as opposed to the other free emails available.
Posted by trmn8r on 2011-06-03:
Nicole - you have the same problem as Congressman Big Weiner, evidently. Someone hacked his account too.

Anyone hear about the new twist in that affair? Sounds like Weiner has been tweeting back and forth with a porn star, and the pic may have been meant to go to her.
Posted by PepperElf on 2011-06-03:
If someone keeps hacking into the account, you may want to make sure they don't know your personal information...

cos if they know enough to break into one account, they probably know enough about you to break into another too.

Posted by Anonymous on 2011-06-03:
I know Pepper. Im not sure who it is, but I am worried it will just happen again. I have not given out my new email address to anyone other than close friends, or listed it on any site like FB, so hopefully that will help.
Posted by MRM on 2011-06-03:
Nicole, if they're able to find password for Gmail, are there any other website that you log into compromised? You may have a keylogging program installed on your computer.
Posted by PepperElf on 2011-06-03:
good point MRM

also remember if logging into a public computer there are other risks as well.

and don't forget to password protect both your wifi and your router.



seriously people forget the router passwords. it's pretty easy to break if if the thing's set to the default
Posted by Anonymous on 2011-06-03:
MRM, it did happen with a few other sites too. I've never used a public pc, just my own laptop or phone. Actually, I mainly use my phone. And we have everything password protected.
Posted by MRM on 2011-06-03:
Nicole, just as Ive suspected that you have a spyware installed on your laptop which can capture your keystrokes as you are typing in personal information. I highly recommend to format harddive and re-install Windows. I would not rely on any anti-virus programs to get rid of viruses/spywares as it cannot detect all of them.
Posted by Anonymous on 2011-06-03:
How does one end up with spyware? Is it from a virus? I'm not too savvy with that stuff.
Posted by madconsumer on 2011-06-03:
great review.

very helpful.
Posted by MRM on 2011-06-03:
You may have downloaded an innocent program or an ad and it installs spyware/virus on your laptop. Bottom line, dont download anything that you are unsure of and dont click any ad as it may install malacious programs.
Posted by MRM on 2011-06-03:
Dont use your laptop until it has been formatted and re-install Windows.
Posted by Anonymous on 2011-06-03:
Thanks for the tips, MRM. I will take care of it and see if the issues stops. Can someone rate his comments helpful for me please?
Posted by MRM on 2011-06-03:
Of course the issue will be resolved because you have nuked all the viruses and spywares after you have formatted and re-install Windows. With 13+ years of repairing and building computers, you will be my millionth customer with a smile!
Posted by Anonymous on 2011-06-03:
Well, I thought for awhile that it was maybe someone I know doing it. My ex was a genius with hacking, which I discovered after we broke up. But maybe its just spyware like you said.
Posted by trmn8r on 2011-06-03:
Wouldn't it have to be a keylogger to get the password?

I have had some nasty viruses and I have a rootkit that is impossible to remove completely (I don't want to reformat and reinstall my operating system - I don't have the disks for Office, Photoshop, etc) But I have never had anything hacked using a password obtained surreptitiously, and I've never known anyone who did.
Posted by MRM on 2011-06-03:
Trm, if you're not going to format harddrive and re-install Windows then you might as well burn your computer because your computer is contaminated with malacious programs which can get all your personal information. Formatting and re-installing is the only assurance that all the viruses and rootkits are gone.

And those programs that you are using, Office, Photoshop, etc they are infected with viruses as well. If you need to re-install some programs, there are free alternative programs to Office and Photoshop.
Posted by PepperElf on 2011-06-04:
Also, if you're using IE... that's rather prone to spyware.

You may want to consider a different browser - safari, firefox, google chrome, opera... anything else really.
Posted by trmn8r on 2011-06-04:
MRM, I am aware of the condition of my computer, and I implied but didn't state specifically in my comment that I know I won't get rid of the rootkit without reformatting. I don't want alternatives to Office and Photoshop - I have used them for over 10 years, and use them often.

I have increased my security in other ways, which has minimized the attacks. All I have gotten so far is the windows that pose as virus alerts. I immediately run Combo Fix, and I'm good for another 6 months.

I know it is risky, but I am willing to take the risk currently. I first got the rootkit way back in 2006. Life is full of risks...

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