Empire Carpet Complaint - Lousy Carpet & Installation
TAMPA, FLORIDA -- In March 2011, we foolishly hired Empire Today to install Laminate and Carpet in our home at a cost of over $11,000. Salesman stated Laminate must be installed before carpet and he schedules it accordingly. Laminate crew arrives and discovers that the do not have all the materials to do all the rooms paid for. Laminate crew chief returns 4 days later, which happened to be same day carpet scheduled for install, and completes Laminate job.
Carpet crew consisting of two men in shorts, flip flops, and undershirts arrive to install carpet in four rooms. They immediately yell at me because Laminate was installed first. I told him that is how salesman stated it MUST be done. They then complained about having to move furniture which they were required to do per our contract, and complained that job was going to take them longer than the 90 minutes they like to spend doing a job. They rolled out our carpet in the middle of the road and proceeded to cut the pieces. I inspected each room upon completion and noticed the carpet was not tacked down in most rooms along the walls and none of the thresholds had been tucked in all four rooms. I complained to the I staplers and the told me it was supposed to look that way and it would probably work itself out over next 6-8 weeks. That has to be the dumbest thing I ever heard.
I called Empire Today in May 2011, to have someone come out and properly install the carpet. Have been getting the run-around for two weeks now. Finally got a day and time for someone to come out to fix, take off early to meet them for the 2:00pm appointment, and they don't show up and don't call. I call them again, get on schedule for next day (June 3) same time, and as of 5:33pm, no show and no call. I complained to corporate office, someone named Helen. She just said she would call me Monday, June 6 to see if they showed up.
We are SO SORRY we chose Empire Today. They advertise buy one room get rest free. It's NOT free. You only get material free, and have to pay out the ear for labor and installation. Carpet is of very poor quality and poorly installed. DO NOT purchase anything from Empire Today. They are a total nightmare and complete rip off.
Company Response on 06/23/2011:
Michael, it’s always our goal to make the installation process as convenient as possible for our customers and I’m sorry for the issues you’ve experienced. It’s my understanding after working with our customer service team a few weeks ago, your repair was completed and that you’re satisfied with the results. Please feel free to call me at 888-588-2315 x4195 or email me at email@example.com if you have any further questions or concerns. Rebekah Clerk, National Customer Service Manager
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