Consumer Cellular Complaint - Unauthorized Charges To Debit Card For Supposedly Free Battery Replacement - Motorola W259
Motorola W259 - Complaint
First, let me mention, that I only chose Consumer Cellular as my mobile phone carrier because AARP recommends them. That decision was a mistake. My recommendation is to do your own research and due diligence, because thus far, AARP has been non-responsive, except for acknowledging my complaint, since I first reported this unauthorized withdrawal of $17.50 from my bank account for a free battery.
My phone stopped working in March; prior to this I'd experienced multiple dropped calls and 'failure to connect' reports. Upon contacting Consumer Cellular, and going over the trouble-shooting protocol, the call center representative tried to upgrade me to a 'free' newer model, and, I only had to pay an activation fee of $35.00: I declined. He then said there was probably nothing wrong with the phone, and, since it was still under warranty, I was qualified to receive a new battery shipped to me at no charge. Free.
A review of my bank statement disclosed that a charge of $17.50 was tucked into my monthly bill. After many emails and calls to various supervisors, I am still not pleased with how this complaint is being handled by Consumer Cellular nor AARP. ORG.
If anyone is having similar billing, rude and non-responsive customer service issues from one or both of these companies, I suggest filing a complaint with the Federal Communications Commission (FCC) at 1 (888)-CALL-FCC; fax: 1-(866-418-0231; email: firstname.lastname@example.org. Also, contact the Federal
Trade Commission (FTC) at (1-(877)382-4357, to file a complaint. If you are a member of AARP, their contact information is email@example.com.
Be sure to have pen and pencil ready to record your case or reference number with the FCC and FTC. According to their websites, the more people who contact them with complaints, the better able they are in protecting consumers by investigating, and in some cases, filing court actions against companies that don't follow rules and regulations.