Philips Electronics North America Complaint - Tough Luck - Philips SHH8006/28 Headset for iPhone with Remote and Mic

Posted by azRider on 2011-06-04:

I'm betting it was one of those stupid hard plastic shells they encase things in. I hate them. the only way companies are going to get it that we the consumer don't like them is to stop buying items packaged that way. so I avoid products made with that packaging, if a competitor makes some thing like it, even if lesser quality, I'll but it due to packaging. I think if everyone did that then companies may get a clue.

Posted by Anonymous on 2011-06-04:

I've torn my hands up trying to open packaging like this. I've had to get the scissors out and have cut myself on the sharp edges of the plastic. This packaging is annoying

Posted by MRM on 2011-06-04:

Thats why they're called blister package.

Posted by madconsumer on 2011-06-04:

this is really bad luck. to bad they did not offer to replace the purchase for you.

very helpful.

Posted by madconsumer on 2011-06-04:

az, i think they use these packages to prevent theft.

Posted by Anonymous on 2011-06-04:

I hate that kind of packaging too. I get that its probably to prevent theft, but its still a pain in the butt.

Posted by Ponie on 2011-06-04:

Nicole, not just in the butt--other places too. A couple of years back, there was a TV commercial for a device which (supposedly)opens these packages quite easily. Seems I remember the price being $7.++, plus the usual S&H. Bought 2 of them--one for me and one for my Sis who also complained about these packages. Surprisingly, the 'opener' actually works as advertised.

Here's the kicker: A few weeks ago I was in my friendly Dollar Tree store--there they were for $1 each! Only difference is my purchase was yellow and the ones for $1 were blue.

In defense of this type packaging, it not only helps prevent theft but if you have to ship the items elsewhere, as I did to my Sis, the item doesn't get crushed.

I don't think this was the fault of Phillips.

Posted by jktshff1 on 2011-06-04:

Just read an article where the "clamshell" packaging is going to change, due to the price of the petroleum it takes to make them.

Posted by Anonymous on 2011-06-04:

Ponies, I'll have too look for that! Don't you hate it when that happens...when you buy something and later see it elsewhere for a fraction of the cost!

Posted by Anonymous on 2011-06-04:

Ponie, I'll have to take a trip to the dollar store this weekend and look for that device

Posted by Ponie on 2011-06-04:

Nicole and littleshorty, I got it out and on the handle is molded 'OpenX.' I Binged it and found a few places that list it. Amazon has it List Price: $9.97; Sale: $4.99. Yellow, same as mine.

Next time I'm at Dollar Tree, I hope I remember to look at the manufacturer. Maybe I should brush up on my Chinese first? :)

Yeah, I beat myself up like that too, Nicole. About 3 years ago I bought a new TV for my bedroom. I *knew* I got it from the lowest price store in my area, but for about 6 months afterward I kept looking at all the ads to see if I got a good deal. Accepted the decent price after I saw all the other stores were higher.

Posted by Anonymous on 2011-06-04:

Ponie, thanks so much for the info. Hopefully the OP will see it. I'm going to get one for sure.

Lol...my husband does that when we buy expensive items. When it comes to electronics and car stuff, he's always checking if the price changed or what the latest and greatest thing to come out is.

Posted by trmn8r on 2011-06-04:

OK, I missed the point of the letter, and as a result was b-slapped. I deserve that for my poor reading skills. I saw UPS mentioned and thought it was the outside box.

Soooo, it was the nasty thick plastic doo-hickey. Yeah, they are bad. I use a sturdy utility knife, with something like a block of wood underneath. I understand the difficulty you had, but unfortunately I can't see a company replacing a product damaged in this manner.

Just as we are expected to realize our neighbor may be thief, we are expected to know how to open packages designed to foil his passion.

Posted by Ponie on 2011-06-05:

trmn8r, I like your last statement. Can I use it and claim it as my own? :)

Posted by trmn8r on 2011-06-05:

Ah, you got me there Ponie. Clever.

Look at the change in my fortunes. First I am in the compost heap on the backside of the cornfield, and now I am being quoted (or robbed).

Posted by Ponie on 2011-06-05:

Hey! Another one. Nah. I'll give you credit. I'll tell others a buddy of Ah-nold's said it first. But don't hold me up for royalties. :)