MCI/Worldcom Complaint - 5 weeks wait and counting on phone service
CHICAGO, ILLINOIS -- Until now I had never had a problem with MCI. After getting fed up with my exhorbitant long distance charges I switched over a couple of years ago and saw a big difference in my bill. Unfortunately, things have not gone so smoothly ever since I moved back on April 30th and attempted to get my service switched to my new address. MCI told me it would take up to three weeks to get the service switched over. I figured that was just to cover their bases and it would really be completed much sooner, but as it turns out right now I would be ecstatic with such an uberfast hook up. My first request for the order, as they call it, was cancelled without my knowledge because there was no such address. Apparently, even though I spelled out the street name for the English-as-a-second-language "service" agent C-U-Y-L-E-R, two weeks went by and I received, ironically, a bill sent to a "Tyler" Ave. You know if the US Mail can locate you easier than MCI can, they must have big troubles. I also found it odd that I was being billed for service that I didn't even have yet. I guess the billing department and the service department just don't communicate with one another or, like me, they're still waiting for their own phone service to be installed. So, anyway, my service was cancelled because the agent couldn't spell and I had to start all over again - clock resetting another 3 weeks. Luckily, the second time I was quick on the follow up. I called MCI, from work as usual, and asked how my second order was going. It wasn't. It was cancelled again. Turns out even though the original agent swore up and down I could keep my old phone number (which really didn't matter to me), this was not the case and the order was cancelled by MCI without them proactively informing me once again. Since then I've been given a new phone number at the placement of my third order for service and so far it's been an additional two weeks and I still have no phone service. I just wrote them another email saying that, by my calculations, their deadline for installation on this third order should be no later than next Thursday. Most likely they'll stretch the wait to this date, but I've already informed them if they go beyond this date they're obviously not interested in keeping my business and I'll simply find a real service provider. No matter what, though, I simply can't get over that in the year 2005, in such an advanced technological country as ours, a company like MCI keeps me waiting 5 weeks and counting for phone service. My friends in Russia all ask basically, "why the f-ing long wait?" It's funny. But it's also really sad too. Get it together MCI!!!