DunkinDonut Complaint - Needs a express line

Review by Higgster1111778 on 2011-06-05
DunkinDonuts should have an express line for coffee only for people who are
in a hurry in the morning or need to catch a bus. I don't think people should have huge orders in the drive thrus either. It's not fair that a person should have to wait 10 or 15 minutes just to get a cup of coffee.
Comments:15 Replies - Latest reply on 2011-06-06
Posted by D on 2011-06-05:
LMAO Bargod....
Posted by T on 2011-06-05:
This is an interesting idea, but a few thoughts come to mind.

One is - what percentage of customers want coffee ONLY?

I don't drink coffee, and when I darkened DD's door, I only got donuts. I felt the coffee customers were holding up the line. Should there also be a "donuts only" line? That means at least three lines would be needed.
Posted by Skye on 2011-06-05:
I'm not a coffee drinker, but this sounds like a good idea for those who only want to order coffee.

Have you tried contacting corporate, with your suggestion?

Here is their link:

Posted by ontario_girl on 2011-06-05:
Tim Horton's in Canada should have the same idea. Drive-thru should have a four drink minimum and no sandwiches/soups/etc. When I worked at Timmies, we had people order $50-60 worth of product through the drive-thru and then had the nerve to get angry when I asked them to pull forward so I could serve the person behind them their single beverage. If you want your food fresh, it's going to take a bit to make it and there's no reason for the person behind you to suffer.
Posted by Anonymous on 2011-06-05:
People would still get in the Express line even if they wanted something besides coffee. They would claim to be in a hurry too. I think an express like would be pointless because everyone would abuse it
Posted by T on 2011-06-05:
That's my opinion, little. You can see the complants.

"So, I'm in the express line at DD the other day, and guess what? The woman tells me I CAN'T have a donut! The nerve. All she had to do was hand it to me. Is it that difficult to pick up a donut???"
Posted by raven2010 on 2011-06-05:
Would be nice, but it wouldnt work. I get coffee ONLY 6 days a week at Tim Hortons. Sometimes my wait is less than a minute, sometimes 10 minutes.

Depends on the umber of people in he drive thru, what they order, if there are new people working, etc.

If the line is wrapped around the building, I park and go in. AWAYS qast.
Posted by madconsumer on 2011-06-05:
this is a great idea. have your emailed your suggestion the the corporate office?
Posted by jktshff1 on 2011-06-05:
takes me @ 5 minutes to make 8 cups every morning at home.
Posted by olie on 2011-06-05:
I completely agree about drive-thru lines in general. I once got behind someone ordering coffees for the whole office at a McDonald's DT.

It's one thing to order value meals, but when coffees get more complicated than "5 large coffees, 4 regular decafs, 22 creams and 30 sugars", the ordering person really needs to go inside.

That said, OP's idea won't take off. An "empty" cashier will feel the need to take the next person in line. Someone who just wants a chocolate long john will find that there ARE no chocolate long johns, and then spend 5 minutes asking what IS available, and do you have any chocolate rings?? And then trying to decide which of the available varieties will suffice.

Posted by jktshff1 on 2011-06-05:
I don't do drive thru's...it's a safety thing.
Posted by Vinnie on 2011-06-05:
It is a great idea in theory but it wouldn't work. They generally only have 2 people working (3 tops). If they used one for express and one for other orders, they would eventually overlap. When the express person had no one, they would take one of the larger orders. The express customers that came in during that order would wait anyway (peeved no doubt). Even the fastest of fast foods takes time to prepare. Carve a few extra minutes into your morning commute so it won't be a hassle for you.
Posted by Anonymous on 2011-06-06:
An express lane for a drive-thru? Just how fast do we need to go through life, that we can't wait a few minutes for something?
Posted by Dan on 2011-06-06:
The Dunkin Donuts at the Ft Lauderdale airport has this feature. There are two lines, one for food and beverage and one for beverage only. I have only used it a few times but it seemed to cause confusion. There was a large sign over the register that stated for beverage orders only but people were still jumping into that line whenever it was shorter than the other one and then complaining that they couldn't order anything other than beverages. The cashoer seemed to spendmore time trying to explain it to people than actually serving people. It's a good idea and could work if it weren't for people not reading signs and loving to complain.
Posted by Josh on 2011-06-06:
Chemman, that sounds about right on how it would work. Often time, customers like to complain about things that could be resolved with some simple reading.

It could work, but it would take a long time for people to get accustomed to the new philosophy, kind of like express lines at a Supermarket or even self-checkout lines. At first they create confusion and things take longer, but in the long run, it should eventually make things easier.

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