North Carolina Furniture Showrooms Complaint - Poor Customer Service
NEW YORK, NEW YORK -- I ordered a dining room table and chair set that was delivered damaged and defective (the chair legs are coming through the chair seats). I was assured they would be fixed or replaced so I accepted delivery and noted problems on delivery slip. I have dealt with the company before and trusted them. The company sent a repairperson to attempt to fix the furniture. Their repairperson determined it could not be fixed, and should be replaced. The company had me pick out replacement chairs.
For 3 years I have been fighting for this replacement - they do not dispute that they should replace the furniture - they just don't do it. Habersham, the manufacturer, has already reimbursed them and since they won't deliver the replacement pieces that I have picked out they have told me I will get a refund -- but I haven't gotten that either.
Company representatives are now rude and belligerent with me. Since they cannot or will not fix or replace the furniture I want the refund that their store manager told me I would be getting. That was over 2 months ago. The company does not response to my calls or letters requesting this refund.