North Carolina Furniture Showrooms Complaint - Poor Customer Service

Review by Mary823 on 2005-06-03
NEW YORK, NEW YORK -- I ordered a dining room table and chair set that was delivered damaged and defective (the chair legs are coming through the chair seats). I was assured they would be fixed or replaced so I accepted delivery and noted problems on delivery slip. I have dealt with the company before and trusted them. The company sent a repairperson to attempt to fix the furniture. Their repairperson determined it could not be fixed, and should be replaced. The company had me pick out replacement chairs.

For 3 years I have been fighting for this replacement - they do not dispute that they should replace the furniture - they just don't do it. Habersham, the manufacturer, has already reimbursed them and since they won't deliver the replacement pieces that I have picked out they have told me I will get a refund -- but I haven't gotten that either.

Company representatives are now rude and belligerent with me. Since they cannot or will not fix or replace the furniture I want the refund that their store manager told me I would be getting. That was over 2 months ago. The company does not response to my calls or letters requesting this refund.
Comments:3 Replies - Latest reply on 2006-06-05
Posted by ncfurnsteven on 2005-06-04:
We at North Carolina Furniture Showrooms have been trying very hard to satisy this customer. When she called with this problem we sent pictures to the factory, they then insisted that a factory rep visit and examine the chairs, He and a rep from the store visited the customer and a determination by the factory was that they would send replacements to her,
After waiting a long time for the replacements and when they were recieved she had the same problem,
We then had her come in and reselect new chairs from a new (to us) manufacture that made the same type of chairs, unfortunalty after waiting for too long a period the customer and we decided to cancel this order.
We just got back the credit from the factory and are in middle of negotiations to pick up the whole set and give a complete refund,
We have done everything that we could to please the customer but unfortunatly the original factory has taken the stance that the chairs are supposed to be the way she got them ( distressed and primitive).
Posted by slr1012 on 2006-06-05:
I have experienced the same POOR QUALITY, CUSTOMER SERVICE, and NO CUSTOMER SATISFACTION AND NO ACCOUNTABILITY regarding furniture retailers from North Carolina. BUYER BEWARE...***ROSE FURNITURE COMPANY, INC.>>ROWE FURNITURE>>HICKORY WHITE FURNITURE*** they do not deliver the same quality that you see in the showroom. The do not follow through with what they say they will do. They make vague promises with no follow up. Subsequently, you are left waiting months and months (in my case a year so far) for defects to be repaired, missing pieces to be delivered, refunds to be received...etc..etc. Those retailers think that after you have waited months and months (sometimes years) that they can appease you by offering you a refund (without interest). BIG DEAL...the prices have gone up, we have been left with defective furniture in our homes for months, we have spend countless hours, days, weeks trying to resolve their mistakes...ASK YOUSELF BEFORE YOU BUY FROM A NORTH CAROLINA RETAILER>>>>IS IT WORTH IT?? They do not need your business, nor do they care to satisfy you.
Posted by Anonymous on 2006-06-05:
Don't worry about it, mcfurnsteven. Some people just cannot be pleased no matter what you do. I used to work retail, so I know that for a fact.

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