Continential Airlines Complaint - Customer Service - Yes
Yes - Complaint
Contintential Airlines. On a recent flight from Puerto Rico to Houston, the head Attendent performed in a non-professional manner. His name is Walter. When a passenger accidently spilled coffee, his body language was "so...", he demonstrated annoyed behavior and finally got some paper towels. I asked for ice, he acknowledged me but than went to get some decaf coffee for anothr passenger, took care of 4 other passengers. I asked him again for the ice and he reponded by saying " you already told me" in a condesending manner.
I strongly believe that Walter should get a refresher course on dealing with customers, realize that he is representing Continential Airlines when he is on duty.