[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
Continential Airlines Complaint - Customer Service - Yes
Yes - Complaint
Contintential Airlines. On a recent flight from Puerto Rico to Houston, the head Attendent performed in a non-professional manner. His name is Walter. When a passenger accidently spilled coffee, his body language was "so...", he demonstrated annoyed behavior and finally got some paper towels. I asked for ice, he acknowledged me but than went to get some decaf coffee for anothr passenger, took care of 4 other passengers. I asked him again for the ice and he reponded by saying " you already told me" in a condesending manner.
I strongly believe that Walter should get a refresher course on dealing with customers, realize that he is representing Continential Airlines when he is on duty.
I strongly believe that Walter should get a refresher course on dealing with customers, realize that he is representing Continential Airlines when he is on duty.
Comments:
Posted by littleshorty on 2011-06-05:
Maybe those 4 other passengers asked for assistance before you did. It's only fair to help people in the order in which they asked for something
Posted by jktshff1 on 2011-06-05:
+10 shorty
Posted by trmn8r on 2011-06-05:
Yes, I have to wonder if the requests had queued up. The flight attendant should have been more pleasant about it, but it sounds like he was doing things best he could.
Remember - he's a guy. You have to lower the bar for us.
Remember - he's a guy. You have to lower the bar for us.
Posted by Skye on 2011-06-05:
Nobody needs to lower any bars for you Trm!
Posted by trmn8r on 2011-06-05:
Gee, thanks!
Posted by annon on 2011-06-06:
It's very possible that how the op perceived it, is exactly how it happened. I've seen it firsthand before myself. Some flight attendants are just rude and make you feel bad just because you are asking them to do their job.
Posted by Ben There on 2011-06-11:
I normally defend the airlines a lot of times around here, but Continental Airlines - who I used to think had the best customer service - has really failed to impress me recently.
Continental is merging into United Airlines now. I don't know if the merger is affecting Continental Airlines morale since it will be the United Airlines name that is surviving, but I will be avoiding Continental for a long while.
Continental is merging into United Airlines now. I don't know if the merger is affecting Continental Airlines morale since it will be the United Airlines name that is surviving, but I will be avoiding Continental for a long while.
Posted by Alain on 2011-06-11:
Same here, Ben.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
