Home Depot Complaint - Bait & Switch - Carpet Installation
VICTORVILLE, CALIFORNIA -- We paid $50 to have someone come out and give us an estimate, we are up in the mountains, but less than 20 miles from a major city and they gave us a big hassle about that but we finally got someone to come up. When the estimator took the measurements, he tried to include areas that were not going to be carpeted but we corrected that before he left. When we got the estimate, they said it was 10 square yards bigger than what we had calculated. When we questioned that, we were told it was because of the "overage" that would be needed to cover the area. I might buy 4 or 5 extra square yards but 10? That is enough to do another whole room, this is a small house, under 900 square feet, and we're only carpeting about 2/3 of it.
Furthermore they are wanting to charge an "out of town" charge plus a "mountain area" charge totaling up to about an extra $77. When we requested the estimate, we were specifically told that there would be no "out of area" charges. AND, if they have to glue it instead of using tack strips, it could be an extra $200 (the estimator should have been able to tell this, plus, the old carpet had tack strips that wwere nailed, not glued). As a result, their estimate was about 30% more than we had calculated. Besides all of that, they said we had to pay full cost, then after the carpet is delivered, we could schedule installation--it could be up to a month before they could install. I guess these clowns think we just fell off the turnip truck or something.
SHAME ON HOME DEPOT! I don't care if we have to pay more somewhere else, these crooks aren't getting our business!