T-Mobile Informative - T-Mobile Fraudulently raided my checking acct too!
SO CALIFORNIA -- On XX-XX-2005 the EXACT same type of thing happened to me. I logged in to make a payment on the T-Mobile phone. I made a payment. I made sure I DID NOT check the option for them to take out recurring payments. I made sure of this thoroughly 3 times before logging out. The very NEXT day BAM T-Mobile illegally billed my checking account for both my phones. When I called the rep was blunt, saying "No the money cannot and will not be refunded." When I asked to speak to a supervisor the rep said I could not. When I demanded to speak to a supervisor or manager for the refund the rep became shaken and put me on hold. The rep then came back and said the supervisor would not speak to me about this and the money would not be refunded. And here is the catch the rep tried to placate me by saying, "The checking information has been removed from the account so it won't happen again." T-Mobile clearly knows this is happening. Clearly if one goes on line and authorizes a one time payment and even if one makes sure the Easy Pay recurring billing option is unchecked the site "checks" it as you leave/log out. A 'BUG" or shrewd programmer's strategy? Does not matter you the consumer will be screwed as I was. Imagine a Mortgage or other important payment being messed up by this type of procedure and comapny practice? Bounced check charges, etc? Then BAM your checking account or credit card is billed by them. When I threatened legal action the rep then told me "My supervisor told me that if you threaten or mention legal action or a law suit I can no longer give you any information on your account. I can only now give you the address to our legal department" :which the rep haltingly and nervously gave to me. From the rep's nervousness I am assured the supervisor (the coward who refused to speak to me about this) was right there with the rep or on the line listening. what we need to do here is begin the class action process. These type of either greedy or cash strapped companies need to be and can be brought down. I have a acquaintance who was just before the California Supreme Court and so I am contacting him about this procedure. All who wish to join me in my fight should post here.
Not giving up after all this stress and BS. going to fight this company to the bitter end..who's with me? If we all come together we can beat these Enron type of companies in court. Thank you for reading and for your support. SPREAD the word about T-Mobile. Bottom line profits OR A DECLINE IN THEM is what they do understand and respond to. Do not buy T-Mobile phones, service or products. You will be very very sorry if you do. well on to the PUC and the California Attornmey General sites, and any other State and Federal regulatory agencies to notify them.