Ashley Furniture Complaint - Poor Customer Service
MANSFIELD, OHIO -- First of all I want to say our salesman was very polite. We ordered a living room set/ bedroom set on March 29 2011,paid cash. We were told it would take 2-3 weeks for delivery. That was a joke!!!! 51/2 Weeks later we received our furniture. The warehouse sent out our bed, knowing the bolts were missing to put it together. When the delivery guy called the warehouse, they were told "we close in 15 min., Tough luck! They then called the store in mansfield and they acted like it wasn't their problem. The delivery guys drove the truck to Lowes and got bolts to put the bed together. I was told they would get the right bolts and come back out to put them on the bed. It's been 3 weeks and I havn't heard a thing. When I called the store, the manager yawned in the phone while I was talking to him. I wish I would of done my research first before I bought from them. My recommendations to any, don't buy anything from Ashley furniture!!!!!!!