Motel 6 Complaint - Fraud - Room for family of 4
GALVESTON, TEXAS -- I reserved a room for 6/11 at the Galveston location with two beds for a family of 4 for our visit to Moody Gardens. When we arrived there at 11 am, I was told check in would be at 3pm. I paid the $87.39 for the room and was told I could pick up the key when I returned after 3 and then we went to Moody Gardens. After leaving Moody Gardens and picking up our key to the room at the front desk, we found the room only had one bed. I asked for another room, they said they were full and they refused to give me a refund. The ethnic women that were working the front desk were very rude, there were two other families at the check in desk with the same issue. The hotel appeared to be unsafe with people loitering on the balconies but they did have security walking the premises. The pool was nasty and 2 overfilled trash bins lined the corridor that leads to the second floor. We found another hotel (thank you Super 8) for our stay, where the staff provided a pleasant and cleaner atmosphere and the rooms were royal in comparison to the dive we had just come from.
I will never return to Motel 6. I will report to BBB and other consumer organizations and will consult an attorney about the fraudulent experience here.
NOTE: Ask to view the room BEFORE making payment and report any health or building violations.