Joann Fabrics Complaint - Joann Fabrics-Bad Return Policy
MARLTON, NEW JERSEY -- On 4/25 I purchased a couple of yarns from JoAnn Marlton NJ store and wanted to return them yesterday 6/5 within 90 days from the purchase. Their return policy without receipt sucks. Basically it is not there.
So the manager there said he can scan the merchandise back and the corporate will send me a check within 2 weeks. I said ok, but the minute he started to ring the products on the register I noticed he was refunded me half of what I paid. I stopped him and asked why? He stated that per company policy they have to give me the actual lowest price of the merchandise. I asked how much does the same yarn cost now and he gave me the price that I paid ($9.99). When I asked him why does he refund me only $4.99 if the product did not have a price change he said because he doesn't know when I purchased the items because I do not have a receipt.
I think if you use common sense and a little bit of logic he should refunded me the price that I paid regardless the date of the purchase if the item did not have a change in price!!!!!
I have tried to tell him that what he says and what he's doing doesn't make sense and it is illogic to refund me half of the price if the price didn't change and the policy says to refund the lowest price of the product at the time of the return. He was looking at me like I have stolen the yarns from the store. Bad customer service!!!!! Do not shop there!!! I will never ever shop there!!!!!
Sorry for the long post but I needed to share my bad experience with you.