7-Eleven 3731 Crondall Lane Owings Mills, MD 21117 Complaint - Race / Discrimination

Review by latonyagamble71281 on 2011-06-06
I have seen cashiers only card African Americans when buying cigarettes, attitude towards me and other African Americans are negative. I stood in line this morning and cashier Kristen told me she couldn't serve me because, I didn't stand in line it took a customer to inform her that in fact I did stand in line.

I was told that they were out of products sent a white friend in and they sold the cigarettes to them.
Comments:16 Replies - Latest reply on 2011-06-07
Posted by T on 2011-06-06:
There are plenty of African Americans in the Owings Mills area. If the store staff often behaved in the manner as described, it seems like they would be caught with hard questions to answer. Discrimination does persist in certain places, unfortunately.

I'm wondering if there could be something else at play here - could they have made an excuse that they were out of an item because they thought you were underage? Filing a complaint here is a good idea. Maybe there is a way to do it on a 7-eleven website as well.
Posted by Pepper on 2011-06-06:
Personally I think everyone should be carded if they don't look old enough.

Or just card everyone like how some places card everyone who buys alcohol, even if they're 70
Posted by Slimster on 2011-06-06:
Likely you appeared underage - the clerk was doing you a favor anyway, smoking is detrimental to your health.
Posted by Churro on 2011-06-06:
As a result of "The Family Smoking Prevention and Tobacco Control Act" of 2009 all retailers are required to ID anybody under the age of 27 for ALL cigarette purchases.

I don't know if that applies here or not but I'm just putting it on the table.
Posted by Anonymous on 2011-06-06:
Once again, the OP has a legitimate complaint involving racism, and the typical members redirect it and actually have the audacity to pretend that the OP was being done a favor.
Posted by Anonymous on 2011-06-06:
If you look underage you will get carded, African American or not. You don't know for a fact that they only card African Americans unless u have hard evidence making a claim of racism is a serious accusation.
Posted by Anonymous on 2011-06-06:
"I was told that they were out of products sent a white friend in and they sold the cigarettes to them".

I've done the very same thing with my spouse. Let's all just close our eyes for a few more decades and pretend it doesn't exist. Maybe when we open our eyes again, it'll all magically be gone. Sure...*wink-wink*
Posted by Anonymous on 2011-06-06:
The United States cannot and never will solve the problem of racism unless Americans change the economic, political, cultural, and administrative social organization of this country in various sectors. The United States seems to have achieved exactly what the National Advisory Commission on Civil Disorders ominously warned about following the sixties' riots.
Posted by Anonymous on 2011-06-06:
That's terrible. I doubt they will last long in business if they truly act like that. Try contacting corporate...its worth trying. I had that happen several times at a little shop here, except in reverse. It's not a good feeling whether you are white, black, or any race.
Posted by MRM on 2011-06-06:
Welcome to Amerikkka!
Posted by Anonymous on 2011-06-06:
The problem with that Nicole is that 7-11's are franchised and individually owned and as a business they have the right to refuse service to anyone. Proving racism would be very difficult. Also, we are reading only one side of the story, and who is going to paint themselves in a bad light?
Posted by Anonymous on 2011-06-06:
True Ript, I thought of that after I commented. I still think its worth bringing up to a manager or owner. Maybe they are not aware. And you are right about only seeing one side of the story, but I have seen this happen myself at other places plenty of times.
Posted by T on 2011-06-06:
Yeah, I wrestled with this for a few minutes before commenting, and you can see the result above.

We can't pretend racism doesn't still exist, but we weren't in the store. So none of us except the OP has all the info needed to determine what happened from their own point of view.
Posted by Anonymous on 2011-06-07:
While it is a valid point that there are three sides to every story, 99% of the time, we only have the OP's word to go on. That's what this site is based on...the consumer. So we have no other option, but to take some of it with a grain of salt. We are forced to try and analyze and distinguish between fact and fiction. The OP cited a particular incident where multiple customers of different race asked to purchase the same item, both ending in different results. There is nothing in between the lines that would lead me to believe it happened any other way.

Posted by Churro on 2011-06-07:
Right on Dirm2011.
Posted by Pepper on 2011-06-07:
trm - very good points.

the issue with this story is that all we know is that the OP was one race type and that the others were another race type.

we don't know how old the OP is, or if the OP looks old enough to buy. and we don't know if the other customers looked old enough to buy either.

Plus there's an interesting - and proven - fact when it comes to guessing ages... people are more accurate in guessing the age of their own race than they are with guessing other races. The reason is that you lean "this age goes with this facial condition" for the races you see the most. When you encounter races you didn't see as much of as a child, your accuracy will decrease.

So it doesn't matter if your black, white, Vulcan, or Jaffa... you will be more accurate with your own race than you are with others.

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